Maria Valls
El Mirage
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Senior Fraud Analyst
Bank of America
Phoenix, AZ
08.2022 - Current
- Analyzed and investigated suspicious activity reports to identify potential fraud cases.
- Investigated possible fraudulent transactions by gathering evidence from internal systems and external sources.
- Opened fraud claims, replaced credit cards and update account profiles as needed.
- Assisted with account reviews and manager overrides for peer review.
- Maintained and exceeded company set metrics for quality and cases per hour.
Member Support Associate
Peloton Interactive Inc.
Phoenix, AZ
10.2021 - 08.2022
- Answered customer inquiries regarding product features and services.
- Collaborated with other departments to ensure timely resolution of customer issues.
- Maintained accurate records of customer interactions.
- Resolved customer complaints promptly and professionally.
- Managed online help desk tickets from creation to resolution.
Fraud Analyst- SHIELD
American Express, AMEX
Phoenix, AZ
11.2017 - 10.2021
- Assessed customer and client data to detect potential fraud risks.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Opened fraud claims, replaced credit cards and updated account profiles.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
- Maintained metrics based on companies goals and requirements.
- Navigated multiple computer systems while utilizing self search tools such as ECCO to find information.
Customer Care Professional
American Express, AMEX
Phoenix, AZ
08.2013 - 01.2016
- Offered products and services to card member's based on profile review.
- Listened attentively to customer needs, clarified information, researched every issue and provided solutions in a timely manner.
- Ensured compliance and maintained companies metrics.
- Navigated multiple computer systems while utilizing self search tools such as ECCO to find information.
Education
High School Diploma -
Tuba City High School
Tuba City, AZ05.2007
Skills
- Proficient in ECCO Platform
- Fraud & Billing Disputes
- Information Security
- Effective Communication
Timeline
Senior Fraud Analyst
Bank of America
08.2022 - Current
Member Support Associate
Peloton Interactive Inc.
10.2021 - 08.2022
Fraud Analyst- SHIELD
American Express, AMEX
11.2017 - 10.2021
Customer Care Professional
American Express, AMEX
08.2013 - 01.2016
High School Diploma -
Tuba City High School