Laisha Alvarez
Phoenix,AZ
Summary
Motivated professional seeking an entry-level Human Resources role, offering strong communication, organization, and people-focused skills with a solid foundation in HR principles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Fraud Analyst
Bank of America
09.2024 - Current
- Filing fraud, billing dispute claims, and resolving fraudulent activity.
- Review credit cards, debit cards, ATO alerts, business accounts, escalations, and existing claims.
- Collaborated with other departments to analyze data and prepare reports for management.
- Reviewed customer complaints relating to possible fraudulent activities and provided solutions.
Credit Assistance Specialist
Bank of America
08.2023 - 09.2024
- Provided exceptional customer service by addressing inquiries and resolving issues professionally.
- Helped clients with managing debt and making payments on delinquent accounts.
- Outbound calls to delinquent clients to negotiate repayment plans and ensure compliance.
- Attended meetings to record new information, offering suggestions to improve procedures.
Medical Receptionist/Billing Specialist
Arizona Center For Hand To Shoulder Surgery
10.2022 - 07.2023
- Greeted patients warmly and assisted with insurance verification processes.
- Scheduled appointments, managed calendars, and answered incoming phone calls.
- Researched denied or rejected claims for accuracy and took appropriate action to resolve discrepancies.
- Coordinated communication between healthcare providers and patients to facilitate care delivery.
Education
High School Diploma -
Copper Canyon High School
Associate of Arts -
Mesa Community College
Associate of Science - Business Administration And Management
Glendale Community College
Skills
- Employee relations
- Talent acquisition and recruitment
- Time management
- Entry-level payroll
- Proficient in Microsoft Office Excel, HIPAA, CPT
- Organization and communication skills
- Claims and account research programs
Certification
HRAP - Human Resources Associate Professional
ADP Entry-Level Payroll Specialist Professional
Timeline
Senior Fraud Analyst
Bank of America
09.2024 - Current
Credit Assistance Specialist
Bank of America
08.2023 - 09.2024
Medical Receptionist/Billing Specialist
Arizona Center For Hand To Shoulder Surgery
10.2022 - 07.2023
High School Diploma -
Copper Canyon High School
Associate of Arts -
Mesa Community College
Associate of Science - Business Administration And Management
Glendale Community College