Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Vargas

Albany,NY

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Receptionist

Northway Surgery Pain Center
03.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.

Passenger Service Agent

Spirit Airlines Inc.
01.2022 - 03.2023
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Announced flight status updates and information about gate changes over PA system.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Escorted handicapped passengers from terminal to aircraft.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
  • Prepared detailed passenger manifests and other reports to meet organizational needs.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Developed and implemented strategies to minimize customer wait times.
  • Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
  • Processed customer payments and enforced compliance with financial regulations.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

Sterile Processor

Albany Medical Center Hospital
04.2018 - 01.2022
  • Wrapped trays, instrument packs, and sets.
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Picked instruments and supplies for surgeries.
  • Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.

Home Health Aide

Nurse Core Home Health
05.2011 - 03.2017
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Followed nutritional plans to prepare optimal meals.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Developed rapport to create safe and trusting environment for care.
  • Administered medication as directed by physician.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.

Home Health Care Aide

Visiting Nurses Association
09.2005 - 03.2010
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Cashier Supervisor

Dunkin' Donuts
02.1996 - 04.2005
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Monitored areas for security issues and safety hazards.
  • Kept orderly and accurate accounting records by monitoring sales documentation.

Education

GED -

Albany High School
Albany, NY
05.2016

Skills

  • Adding Fluids
  • Data Inputting
  • Dictation and Transcription
  • Google Docs
  • Passing Surgical Instruments
  • Patient Reception
  • Appointment Confirmation
  • Verbal and Written Communication
  • Facility Safety
  • Answer Telephone Calls
  • Visitor Check-In
  • Restock Shelves
  • Mail Handling
  • Mail Preparation and Sorting
  • Greeting and Seating Clients

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Northway Surgery Pain Center
03.2023 - Current

Passenger Service Agent

Spirit Airlines Inc.
01.2022 - 03.2023

Sterile Processor

Albany Medical Center Hospital
04.2018 - 01.2022

Home Health Aide

Nurse Core Home Health
05.2011 - 03.2017

Home Health Care Aide

Visiting Nurses Association
09.2005 - 03.2010

Cashier Supervisor

Dunkin' Donuts
02.1996 - 04.2005

GED -

Albany High School

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Maria Vargas