Maintained a 100% accuracy rate in assembling and labeling instrument sets, ensuring readiness for all surgical procedures
Proactively identified and removed damaged instruments, upholding patient safety and reducing OR delays
Delivered high volumes of sterilized equipment with speed and precision, consistently supporting critical procedures on time
Built strong partnerships with OR staff, becoming the go-to contact for urgent instrumentation needs
Ensured strict compliance with AAMI, OSHA, and hospital standards, contributing to flawless audit outcomes
Led onboarding and mentoring for new team members, accelerating training and improving team efficiency
Nutritional Services
ADVENT HEALTH
07.2019 - 08.2021
Delivered 100% accurate meal orders daily, consistently praised by patients and nursing staff for professionalism and compassionate service
Frequently recognized by leadership for exceeding food safety and sanitation standards, contributing to zero deficiencies in department inspections
Anticipated dietary needs and resolved patient meal concerns quickly, enhancing overall patient satisfaction and experience scores
Took initiative to lead restocking and cleaning during peak hours, preventing workflow delays and ensuring a smooth kitchen operation
Served as a reliable mentor and trainer for new team members, accelerating onboarding and promoting a high-performing team culture
Volunteered for cross-functional roles and special assignments, consistently going beyond assigned duties to support hospital-wide service excellence
Bookkeeper
CLASSIC AIR OF CENTRAL FLORIDA
01.2008 - 06.2019
Streamlined accounts payable and receivable processes, reducing payment errors by 98% and improving cash flow tracking
Reconciled complex accounts with 100% monthly accuracy, preventing discrepancies and earning recognition from ownership
Consistently delivered detailed financial reports ahead of schedule, enabling proactive decision-making for operations and budgeting
Identified and implemented new invoicing procedures that shortened billing cycles and increased collection efficiency by 30%
Collaborated with service teams to improve job costing accuracy, supporting more profitable project planning and inventory control
Transportation
ADVENT HEALTH
08.2005 - 05.2006
Consistently completed high-volume patient transports ahead of target times while maintaining exceptional safety and care standards
Regularly recognized by nursing staff for proactive communication and swift response to urgent and stat transport requests
Played a key role in improving patient satisfaction by offering compassionate support during transport, especially for high-anxiety or post-operative patients
Maintained perfect compliance with infection prevention protocols, contributing to a zero-incident safety record in the department
Assisted in mentoring and training new team members, modeling professionalism and setting a high-performance standard across shifts
Education
Phlebotomy -
ANA G MENDEZ
High School Completion - undefined
SANTIAGO IGLESIAS PANTING
01.1990
Skills
Proactive Leadership
Efficient Communication
Strategic Planning
Problem Solving
Team Collaboration
Time Management
Quality Assurance
Process Improvement
Customer Focused
Adaptability Skills
Certification
NOTARY STATE OF FLORIDA
OCCUPATIONAL EXPOSURE TO BLOODBORNE PATHOGENS -CFU FAST
HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT -CFU FAST
Sterile Processing Manager at Dignity Health of CommonSpirit Health, Mercy Gilbert Medical CenterSterile Processing Manager at Dignity Health of CommonSpirit Health, Mercy Gilbert Medical Center