Maria Velazquez
Las Vegas,NV
Summary
- Skilled Customer Returns Processor with 6 years of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Returns Processor
ShipMonk
08.2018 - Current
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Streamlined returns process for quicker resolution, implementing a systematic approach to handling returned items.
- Reduced processing time by consistently meeting or exceeding daily targets, ensuring prompt customer refunds or exchanges.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
Forklift Operator
Monster Cable Products
02.2009 - 12.2017
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Maneuvered forklift safely in congested and confined areas using P.E. and S.P. forklift.
- Adhered strictly to OSHA regulations for safe forklift operation, minimizing the risk of accidents and promoting a secure work environment.
Education
Associate of Science - Adminstration
Maric College
San Marcos, CA06.2003
High School Diploma -
Fallbrook Union High School
Fallbrook, CA06.2002
Skills
- Computer Literacy
- Forklift Operation
- Warehouse Operations
- Bilingual in English and Spanish
- Inventory Control
- Workload Prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Forklift Certified
Timeline
Returns Processor
ShipMonk
08.2018 - Current
Forklift Operator
Monster Cable Products
02.2009 - 12.2017
Associate of Science - Adminstration
Maric College
High School Diploma -
Fallbrook Union High School
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