Donna Sicilia
Cleveland,OH
Summary
Experienced operations and administration specialist with over two decades in customer-focused roles in mortgage and transportation industries. Recognized for consistently surpassing goals and fostering a positive work environment. Dedicated to promoting team success and organizational growth through strong work ethic and efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Returns Processor
Amazon
08.2025 - Current
- Inspect and process returned merchandise to meet company quality standards
- Repackage inventory and manage unsellable goods
- Maintain accurate records of all returns
Returns Processor
Amazon
08.2025 - Current
- Inspect and process returned merchandise to meet company quality standards
- Repackage inventory and manage unsellable goods
- Maintain accurate records of all returns
CNA - Hospice Care
09.2018 - 02.2025
- Provided full-time care for a family member in hospice, offering compassionate support and medical assistance
CNA - Hospice Care
09.2018 - 02.2025
- Provided full-time care for a family member in hospice, offering compassionate support and medical assistance
Returns Processor | Learning Ambassador | Problem Solver | Auditor
Amazon
07.2022 - 06.2024
- Learning Ambassador: Trained new hires, promoted safety compliance, and mentored peers in leadership and best practices
- Auditor: Conducted quality checks and ensured returned items met company standards
- Problem Solver: Resolved customer order issues, addressed damaged merchandise, and troubleshot system errors
- Returns Processor: Repackaged and processed returned items for reinventory
Returns Processor | Learning Ambassador | Problem Solver | Auditor
Amazon
07.2022 - 06.2024
- Learning Ambassador: Trained new hires, promoted safety compliance, and mentored peers in leadership and best practices
- Auditor: Conducted quality checks and ensured returned items met company standards
- Problem Solver: Resolved customer order issues, addressed damaged merchandise, and troubleshot system errors
- Returns Processor: Repackaged and processed returned items for reinventory
CNA - Home Healthcare
1776 Home Healthcare
09.2018 - 02.2021
- Delivered in-home care including personal hygiene, meal prep, and transportation
- Maintained a clean and safe environment and kept families informed
CNA - Home Healthcare
1776 Home Healthcare
09.2018 - 02.2021
- Delivered in-home care including personal hygiene, meal prep, and transportation
- Maintained a clean and safe environment and kept families informed
CNA - Memory Care
Charters Memory Care
05.2018 - 02.2021
- Supported residents with daily living activities and personal care
- Offered emotional and social support in a memory care setting
- Monitored health and behavior, and communicated with nursing staff and families
CNA - Memory Care
Charters Memory Care
05.2018 - 02.2021
- Supported residents with daily living activities and personal care
- Offered emotional and social support in a memory care setting
- Monitored health and behavior, and communicated with nursing staff and families
Compliance Coordinator
Draper and Kramer Mortgage (formerly 1st Advantage Mortgage)
12.2015 - 09.2018
- Worked on a team responsible for accurately completing Change of Circumstance (COC) amendments for Loan Estimates (LEs)
- Managed complex changes including borrower name/address updates, co-borrower additions/deletions, float-to-lock adjustments, program changes, and the addition of Mortgage Insurance (MI) or flood reserves
- Collaborated with Loan Officers (LOs) to confirm discount points and lender credits, and meticulously reviewed all documents for discrepancies
- Ensured Appraisals were correctly updated to include final inspection fees
Compliance Coordinator
Draper and Kramer Mortgage (formerly 1st Advantage Mortgage)
12.2015 - 09.2018
- Worked on a team responsible for accurately completing Change of Circumstance (COC) amendments for Loan Estimates (LEs)
- Managed complex changes including borrower name/address updates, co-borrower additions/deletions, float-to-lock adjustments, program changes, and the addition of Mortgage Insurance (MI) or flood reserves
- Collaborated with Loan Officers (LOs) to confirm discount points and lender credits, and meticulously reviewed all documents for discrepancies
- Ensured Appraisals were correctly updated to include final inspection fees
Processing Coordinator
Draper and Kramer Mortgage (formerly 1st Advantage Mortgage)
08.2015 - 12.2015
- Managed a pipeline of 40+ mortgage files, ensuring timely closings
- Coordinated with title companies and loan officers to gather and verify documentation
- Prepared fee sheets and scheduled closings
Processing Coordinator
Draper and Kramer Mortgage (formerly 1st Advantage Mortgage)
08.2015 - 12.2015
- Managed a pipeline of 40+ mortgage files, ensuring timely closings
- Coordinated with title companies and loan officers to gather and verify documentation
- Prepared fee sheets and scheduled closings
Accounts Payable Specialist
The Joint Commission (via Strivers Temp Services)
10.2014 - 01.2015
- Reviewed and processed employee expense reports for reimbursement
Accounts Payable Specialist
The Joint Commission (via Strivers Temp Services)
10.2014 - 01.2015
- Reviewed and processed employee expense reports for reimbursement
Insurance Analyst
Wells Fargo Home Mortgage
10.2010 - 05.2014
- Evaluated flood and hazard insurance policies for compliance
- Reviewed appraisals and coordinated with insurance agents and brokers
- Supported underwriting and resolved discrepancies in loan files
Insurance Analyst
Wells Fargo Home Mortgage
10.2010 - 05.2014
- Evaluated flood and hazard insurance policies for compliance
- Reviewed appraisals and coordinated with insurance agents and brokers
- Supported underwriting and resolved discrepancies in loan files
Education
High School Diploma - undefined
Romeoville High School
Romeoville, IL05.2023
Skills
- Product inspection
- Workplace safety
- Shipping and receiving
- Refunds processing
- Attention to detail
- Organization and recordkeeping
- Problem-solving aptitude
- Problem-solving skills
- Computer skills
- Resourcefulness
- Administrative and office support
- Teamwork and collaboration
- Emotional intelligence
- Self motivation
- Multitasking and prioritization
- Work prioritization
- Reliability
- Teamwork
- Multitasking
Certification
CNA 2019
Timeline
Returns Processor
Amazon
08.2025 - Current
Returns Processor
Amazon
08.2025 - Current
Returns Processor | Learning Ambassador | Problem Solver | Auditor
Amazon
07.2022 - 06.2024
Returns Processor | Learning Ambassador | Problem Solver | Auditor
Amazon
07.2022 - 06.2024
CNA - Hospice Care
09.2018 - 02.2025
CNA - Hospice Care
09.2018 - 02.2025
CNA - Home Healthcare
1776 Home Healthcare
09.2018 - 02.2021
CNA - Home Healthcare
1776 Home Healthcare
09.2018 - 02.2021
CNA - Memory Care
Charters Memory Care
05.2018 - 02.2021
CNA - Memory Care
Charters Memory Care
05.2018 - 02.2021
Compliance Coordinator
Draper and Kramer Mortgage (formerly 1st Advantage Mortgage)
12.2015 - 09.2018
Compliance Coordinator
Draper and Kramer Mortgage (formerly 1st Advantage Mortgage)
12.2015 - 09.2018
Processing Coordinator
Draper and Kramer Mortgage (formerly 1st Advantage Mortgage)
08.2015 - 12.2015
Processing Coordinator
Draper and Kramer Mortgage (formerly 1st Advantage Mortgage)
08.2015 - 12.2015
Accounts Payable Specialist
The Joint Commission (via Strivers Temp Services)
10.2014 - 01.2015
Accounts Payable Specialist
The Joint Commission (via Strivers Temp Services)
10.2014 - 01.2015
Insurance Analyst
Wells Fargo Home Mortgage
10.2010 - 05.2014
Insurance Analyst
Wells Fargo Home Mortgage
10.2010 - 05.2014
High School Diploma - undefined
Romeoville High School