Maria Verdugo
Lakeport,CA
Summary
Results-oriented Lead Cashier with extensive experience in customer service and team training. Skilled in enhancing operational workflows and maintaining high customer satisfaction. Proven ability to foster a positive work environment through effective communication and organization. Knowledgeable in register operations, payment processing, and security procedures, consistently ensuring a welcoming atmosphere for patrons and team members.
Overview
12
12
years of professional experience
Work History
Lead Cashier
H&S Convenience Store
Nice, California
12.2023 - 06.2026
- Supervised daily cash register operations and maintained accurate cash handling procedures.
- Trained and mentored new cashiers on customer service standards and store policies.
- Assisted customers with completing their purchases at the checkout. and signed customers up for rewards program.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Opened and closed registers accurately according to established procedures.
- Resolved customer inquiries and complaints, ensuring a positive shopping experience.
- Verified customer age requirement for alcohol or tobacco purchases.
- Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
- Managed inventory levels, restocked shelves, and organized merchandise displays effectively.
- Organized backroom operations including receiving, storing, restocking merchandise.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collaborated with team members to improve operational efficiency and workflow processes.
- Ensured compliance with health and safety regulations within the store environment.
Cashier/Produce
Grocery Outlet
Kelseyville, USA
02.2023 - 10.2023
- Maintained well-stocked and organized produce sections to enhance customer satisfaction.
- Ordered produce daily to ensure fresh and quality offerings for customers.
- Rotating produce to meet customer standards, fresh vegetables, and fruit.
- Managed cash handling processes at the register, serving customers with any questions.
- Received and organized incoming shipments, ensuring accurate inventory records and timely processing.
Harvest Worker
Norcal Cannabis Company
Santa Rosa, USA
01.2021 - 05.2022
- Led crew of 10 workers through multiple harvesting projects, ensuring effective task distribution.
- Oversaw harvesting processes from pruning to cutting and hanging plants, maintaining quality standards.
- Harvested cannabis plants according to company standards and protocols.
- Collaborated with team members to consistently achieve daily production goals.
- Maintained cleanliness and organization of the harvesting area throughout shifts.
- Kept harvesting area clean and organized during entire shift.
- Sanitized tools, machines, and work areas after each shift.
- Assisted in planting, cultivating, and weeding crops.
Team Lead/Cook
Jack In The Box
Lakeport, USA
10.2017 - 05.2020
- Oversaw employee performance, resolved issues to enhance team efficiency.
- Managed time effectively to enhance productivity.
- Opened and closed store independently.
- Customer service bank drop for manager.
- Maintained accurate accounting records by systematically monitoring sales documentation.
- Remained calm under pressure to facilitate effective problem-solving.
- Answered questions about store policies and concerns.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Trained new associates on cash register operations, ensuring competency in opening, conducting transactions, and balancing drawers.
Busser/ Dish Washer
The Country Kitchen Mexican Food
Clearlake Oaks, USA
08.2017 - 10.2017
- Maintained clean, contaminant-free cooking equipment and receptacles to support food safety standards.
- Organized and sanitized kitchen areas to enhance operational efficiency and streamline workflow.
- Scraped, washed, and restacked dishware, utensils, and glassware to ensure kitchen readiness for customer demands.
Busser
Renee's Cafe
Lakeport, USA
03.2017 - 07.2017
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained clean and fresh customer areas by collecting trash, wiping up spills, and removing trays.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Checked dining area supplies, including linens and wrapped silverware, to ensure readiness for service.
- Assisted team by working additional hours during busy shifts. and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Drive Thru Cashier
Jack In The Box
Lakeport, USA
09.2016 - 03.2017
- Processed payments and accurately counted change, ensuring smooth transaction completion.
- Verified order accuracy and bagged meals for convenient customer pickup.
- Executed daily shift change tasks, maintaining store efficiency and organization.
Boxer/Packer
Scully Packing
Lakeport, USA
06.2014 - 06.2016
- Packed pears efficiently into boxes for shipment
- Sorted pears to ensure quality for packaging
- Operated heavy equipment to facilitate various tasks
Education
Diploma -
Kelseyville High School
Kelseyville, CA06-2017
Skills
- Financial Transaction Management
- Customer service
- Cashier training
- Supervision
- Staff training
- Organization
- Time management
- Problem resolution
- Verbal communication
- Communication
- Active listening
- Social skills
- Accountability
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Professional
Timeline
Lead Cashier
H&S Convenience Store
12.2023 - 06.2026
Cashier/Produce
Grocery Outlet
02.2023 - 10.2023
Harvest Worker
Norcal Cannabis Company
01.2021 - 05.2022
Team Lead/Cook
Jack In The Box
10.2017 - 05.2020
Busser/ Dish Washer
The Country Kitchen Mexican Food
08.2017 - 10.2017
Busser
Renee's Cafe
03.2017 - 07.2017
Drive Thru Cashier
Jack In The Box
09.2016 - 03.2017
Boxer/Packer
Scully Packing
06.2014 - 06.2016
Diploma -
Kelseyville High School