Charity Baker
Oldtown,ID
Summary
Dynamic professional with extensive experience at Life Care Center of Sandpoint, excelling in training and mentoring staff to enhance service quality. Proven track record in inventory management and process optimization, fostering teamwork and accountability. Adept at implementing safety protocols while maintaining high standards of cleanliness and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Lead Cashier
Family Dollar
06.2023 - Current
- Supervised cashier team, ensuring efficient customer service and accurate transactions.
- Trained new cashiers on operational procedures and point-of-sale systems.
- Managed cash register operations, maintaining accuracy in cash handling and reconciliation.
- Assisted in inventory management, tracking stock levels and organizing merchandise displays.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
- Maintained stock to meet expected customer demand.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
- Monitored areas for security issues and safety hazards.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Director of Housekeeping/ Central Supply
Life Care Center of Sandpoint
06.2013 - 08.2022
- Oversaw daily operations of housekeeping department, ensuring high standards of cleanliness and sanitation.
- Developed and implemented training programs for staff to enhance operational efficiency and service quality.
- Established cleaning protocols in compliance with health regulations, promoting a safe environment for residents.
- Collaborated with nursing staff to address specific cleaning needs related to patient care and comfort.
- Managed inventory control systems for cleaning supplies, optimizing resource allocation and reducing waste.
- Conducted regular inspections to maintain compliance with safety and cleanliness standards across the facility.
- Led initiatives for process improvements, resulting in enhanced team productivity and morale within the department.
- Mentored supervisory staff, fostering leadership skills and encouraging professional development among team members.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
- Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Remained current on industry trends and best practices, incorporating relevant innovations into the department''s operations for continued improvement.
- Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
- Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
- Championed environmental sustainability efforts within the department by adopting eco-friendly cleaning practices and reducing energy consumption where possible.
- Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.
- Promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels.
- Cultivated positive relationships with local health inspectors, facilitating smooth inspection processes that resulted in consistently high ratings.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
- Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed laundry sorting, washing, drying, and ironing.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Plant Operator
Bark Mill
05.2006 - 06.2013
- Operated and monitored machinery to ensure optimal production processes.
- Conducted routine inspections and maintenance on equipment to maintain operational efficiency.
- Assisted in training new operators on safety protocols and equipment handling procedures.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Collaborated with team members to troubleshoot equipment issues and resolve production challenges.
- Mentored junior operators, fostering a culture of continuous learning and skill development.
- Followed plant safety procedures, rules, and regulations.
- Adjusted and maintained plant equipment for safety and performance.
- Performed minor mechanical work and routine equipment maintenance.
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
- Reduced downtime by quickly identifying and resolving equipment malfunctions or failures.
- Knowledgeable of machine maintenance in order to troubleshoot effectively.
- Conducted safety inspections and followed safety rules and procedures.
- Operated specialized tools, instruments, and equipment for tests and maintenance.
- Made appropriate repair recommendations for malfunctioning equipment.
- Operated equipment such as front-end loaders, forklifts, and slakers regularly.
- Performed preventative maintenance tasks on schedule, minimizing unexpected disruptions or costly repairs later on.
- Improved overall plant performance through proactive maintenance and troubleshooting of equipment issues.
- Increased plant efficiency by monitoring and adjusting equipment settings as needed.
- Contributed to cost savings through efficient use of resources, including chemicals, water, energy, and raw materials.
- Participated actively in emergency response drills ensuring preparedness for any potential incidents at the facility.
- Handled preventive and corrective maintenance to maintain proper equipment safety and functionality.
- Monitored flows, pressures, chemical feeds levels, and water quality indicators.
- Adhered to EPA and OSHA regulations.
- Enhanced team communication by providing clear instructions on tasks, goals, and expectations to fellow operators.
- Upheld environmental standards by monitoring emissions, waste management, and disposal practices in compliance with regulations.
Education
GED -
Skills
Training and coaching
Customer assistance
Training and mentoring
Point of sale operation
Cash handling
Manager support
Cashier training
Workplace safety
Issue resolution
Dependability
Cash drawer reconciliation
Upselling strategies
Workflow coordination
Schedule coordination
Tactfulness
Dispute mediation
Store policies enforcement
Visual merchandising
Opening and closing procedures
Staff training
Sales expertise
Employee scheduling
Cash handling expertise
Team building
Cash register maintenance
POS system proficiency
POS system operation
Staff mentoring
Deposit preparation
Hospitality and accommodation
Accountability
Collaboration
Credit and cash transactions
Positive attitude
Problem-solving
Product knowledge
Team leadership
Customer service
Adaptability and dependability
Transaction approvals
Store opening and closing
Flexible schedule
Team collaboration
Punctual and reliable
Policy enforcement
Heavy lifting
Inventory management
Product restocking
POS system
Cash register operation
Payment processing
Shift scheduling
New hire training
Transaction management
Cycle counts
Loss prevention
Online order picking
Time management
Attention to detail
Multitasking and organization
Clear communication
Money handling
Customer engagement
Workload prioritization
Team management
Safety rules
Merchandising guidelines
Sales forecasting
Procedure enforcement
Retail merchandising
Fraud prevention
Financial reporting
Workflow optimization
POS systems
Basic math
Performance monitoring
Staff motivation
Conflict resolution
Merchandise stocking
Reliable and responsible
Report generation
Merchandise restocking
Microsoft office
Till counting
Drawer management
Relationship building
Purchase assistance
Order taking
Liquor law compliance
Retail operations
Liquor regulations and compliance
Work task prioritization
Cash drawer balancing
Accomplishments
I've enjoyed all my accomplishments I earned.
Languages
English
Full Professional
Timeline
Lead Cashier - Family Dollar
06.2023 - Current
Director of Housekeeping/ Central Supply - Life Care Center of Sandpoint
06.2013 - 08.2022
Plant Operator - Bark Mill
05.2006 - 06.2013
SFCC - GED,