Maria Villanueva
3162 W Jefferson St. Banning,CA
Summary
Dedicated professional with bilingual communication skills in Spanish and English. Experienced in donor care, compliance with blood donation protocols, and ensuring data privacy. Committed to enhancing donor experiences and maintaining safety standards.
Overview
9
9
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Lead / Supervisor
Life Stream Blood Bank
San Bernardino, CA
04.2022 - Current
- Supervised daily operations to ensure compliance with blood donation protocols.
- Followed laboratory guidelines for handling biological specimens.
- Assisted in setting up rooms for blood collection activities and monitored equipment for proper functioning.
- Assisted with the recruitment process by screening potential candidates and conducting interviews.
- Performed venipuncture and other blood collection procedures according to established standards.
- Ensured compliance with all relevant regulations regarding blood collection procedures.
- Assisting donors with care with any reactions due to donations.
- Managed donor inquiries and provided accurate information on donation processes.
Volunteer
Life Stream Blood Bank
San Bernardino, CA
12.2021 - 04.2022
- Greeting and signing in donor as arrival.
- Assisted donors with paperwork and clarified any questions or concerns.
- Monitoring post-donation area to ensure that it was clean and letting staff know of any donor reaction.
Security Protection Specialist
Ross Dress for Less
Beaumont , California
12.2016 - 04.2021
- Greeting customers upon arrival to the store.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Observing abnormal behavior and reporting to management.
- Looking for safety concerns to keep customers and employees safe.
- Stocked shelves with merchandise as needed while assisting customers with their purchases.
Education
CPT-I - Phlebotomy License Course
Wagner Training Institute
Redlands, CA 09.2019 - 10.2019
Banning High School
Banning, CASkills
- Bilingual communication “Spanish/English” verbal and written
- Customer service
- Venipuncture
- Data privacy
- Blood donation protocols
- Health care regulations
- Team collaboration
- [Software] experience
- Team Collaboration
- Fast learning
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- CPT-I
- BLS
Timeline
Lead / Supervisor
Life Stream Blood Bank
04.2022 - Current
Volunteer
Life Stream Blood Bank
12.2021 - 04.2022
CPT-I - Phlebotomy License Course
Wagner Training Institute
09.2019 - 10.2019
Security Protection Specialist
Ross Dress for Less
12.2016 - 04.2021
Banning High School