Maria Villarroel
Customer Service Representative
Katy,TX
Summary
Experienced bilingual professional dedicated to enhancing customer interactions and driving satisfaction. Demonstrated skills in problem-solving, communication, and empathy to effectively address and resolve customer concerns. Strong focus on team collaboration, achieving results, and adaptability to changing needs. Adept at utilizing CRM software, handling inquiries, and delivering exceptional service with reliability for consistent performance.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Experience Agent
Milwaukee Tool
08.2024 - 02.2025
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Managed a daily average of 90 calls for orders and inquiries.
- Maintained comprehensive knowledge of Company products, promotions, pricing, and procedures.
- Offered low-level technical assistance for Milwaukee products, pinpointing common service parts and accessories.
- Monitored shipment progress and validated delivery through the Internet.
- Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
Digital Lead Coordinator
ARS Rescue Rooter
03.2023 - 03.2024
- Initiated outbound calls to engage hot and warm sales leads from digital platforms.
- Scheduled sales appointments for in-field sales team.
- Managed high-volume phone interactions alongside computer responsibilities.
- Managed a high volume of 120 calls each day.
- Regularly achieved and exceeded sales targets.
Overnight Stocker
Walmart
12.2022 - 04.2023
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
Administrative Assistant
Transporte Campolu, C.A
08.2020 - 03.2022
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Education
Associate Degree - English Language
Instituto Universitario De Tecnologia Superior De Oriente
Anzoategui, Venezuela05-2022
Skills
Proficient in call handling
Customer complaint resolution
Experienced with Microsoft Office applications
Analytical problem-solving
Accurate data entry
Exceptional customer service
Exhibits professionalism in high-stress situations
Effective multitasking abilities
Skilled in utilizing CRM software
Timeline
Customer Experience Agent
Milwaukee Tool
08.2024 - 02.2025
Digital Lead Coordinator
ARS Rescue Rooter
03.2023 - 03.2024
Overnight Stocker
Walmart
12.2022 - 04.2023
Administrative Assistant
Transporte Campolu, C.A
08.2020 - 03.2022
Associate Degree - English Language
Instituto Universitario De Tecnologia Superior De Oriente
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