Maria Villas
Albuquerque,NM
Summary
Accomplished Certified Medical Esthetician and Head Bartender with a proven track record in fast-paced environments, excelling in sanitation maintenance and relationship building. Leveraged superior attention to detail and customer service excellence to enhance client satisfaction and loyalty. Demonstrated expertise in infection control and team collaboration, significantly improving operational efficiency.
Overview
7
7
years of professional experience
Work History
Esthetician, Laser Technician, Phlebotomist
About Face Med Spa
2021.06 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate facial and treatments.
- Performed various facial treatments for optimal skin health, including microneedling, chemical peels, radio-frequency, IV and LED therapy.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure optimal satisfaction.
Head Bartender
Brixons
2017.06 - 2019.12
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
No Degree - English Composition
University of New Mexico
Albuquerque, NMPhlebotomy Technician - Phlebotomy And IV Therapy
A To Z Phlebotomy
Albuquerque, NM05.2023
Laser Technician - Cosmetic Laser Science
Clearskin Institute
Phoenix, AZ03.2020
High School Diploma -
Valley High School
Albuquerque, NM04.1999
Skills
- 23 years of exceptional customer service
- Infection Control
- Superior attention to detail
- Excellent team player
- Relationship building and management
- Safe food handling
- Sanitation maintenance
- Effectively communicates and maintains professional in high stressed situations
- Public Speaking
- Strong work ethic and time management
Timeline
Esthetician, Laser Technician, Phlebotomist
About Face Med Spa
2021.06 - Current
Head Bartender
Brixons
2017.06 - 2019.12
No Degree - English Composition
University of New Mexico
Phlebotomy Technician - Phlebotomy And IV Therapy
A To Z Phlebotomy
Laser Technician - Cosmetic Laser Science
Clearskin Institute
High School Diploma -
Valley High School
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