Maria Viloria
Tulsa,OK
Overview
16
16
years of professional experience
Work History
Manager
Vita Pets
Quito EC, Ecuador
12.2020 - 07.2021
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Created training modules and documentation to train staff.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Purchasing Coordinator
Incocal Energy Oil & Gas Division
Quito QT, Ecuador
11.2018 - 10.2020
- Checked shipments to assess quality and quantity of purchased items.
- Researched pricing information and compared prices and quotations.
- Arranged meetings with vendors and conferred with each to provide with requirements.
- Sourced new vendors for purchasing needs.
- Negotiated prices for materials with distributors, agreeing on mutually beneficial deals.
- Researched potential products, vendors and services to compare price and quality.
- Worked with operation managers to develop consistent service levels across locations.
- Attended events, shows and exhibitions to network with vendors and view new products.
Abogada
bufete Caracciolo Leon
Merida VNZ, Venezuela
10.2010 - 10.2011
- Maintained updated knowledge through continuing education and advanced training.
- Planned and completed group projects, working smoothly with others.
Manager
Buona Pizza C.A.
Merida, VNZ, Venezuela
08.2005 - 07.2010
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained adequate staffing to meet objectives within budget.
Education
Bachelor of Science - Law Enforcement
07.2011
Timeline
Manager - Vita Pets
12.2020 - 07.2021
Purchasing Coordinator - Incocal Energy Oil & Gas Division
11.2018 - 10.2020
Abogada - bufete Caracciolo Leon
10.2010 - 10.2011
Manager - Buona Pizza C.A.
08.2005 - 07.2010
Universidad De Los Andes - Bachelor of Science, Law Enforcement