Maria Wanderley
CharterCARE Health Partners
PROVIDENCE,RI
15
years of professional experience
Detail-oriented professional with experience in housekeeping and medical courier services. Proven ability to maintain cleanliness, ensure timely deliveries, and uphold compliance with regulations. Committed to enhancing customer satisfaction through high standards of service.
Work History
Housekeeper Aide
2 Years 7 Months- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Assisted nursing staff by ensuring timely availability of clean linens and supplies.
- Utilized industrial cleaning equipment to enhance efficiency and effectiveness in daily tasks.
- Collaborated with team members to uphold operational protocols for infection control.
- Maximized efficiency with thorough training in proper cleaning techniques and use of equipment.
- Enhanced guest satisfaction by maintaining a clean and organized environment in all areas of the property.
- Upheld company standards and expectations by consistently adhering to established policies and procedures during daily housekeeping activities.
- Handled special requests from guests with care and professionalism, enhancing their overall stay experience at the property.
- Ensured timely completion of tasks by adhering to daily schedules and prioritizing duties.
Medical Courier
14 Years 8 Months- Coordinated timely transport of medical specimens to ensure prompt delivery to healthcare providers.
- Maintained accurate records of deliveries and pickups to uphold compliance with regulatory standards.
- Trained new couriers on safety protocols and best practices for handling sensitive medical materials.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
- Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
- Improved patient outcomes by providing rapid transportation of critical lab specimens.
- Improved delivery system by suggesting actionable feedback from healthcare facility staff.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Strengthened relationships with healthcare providers, understanding and meeting their specific delivery needs.
Education
High School Diploma
Skills
Speak 3 languages
English
Spanish
Portuguese
Timeline
Housekeeper Aide
Rhode Island Hospital
01.2024 - CurrentRead More
Medical Courier
CharterCARE Health Partners
12.2011 - CurrentRead More
BRASIL EDUCATION OUT OF THE COUNTRY
High School Diploma
Read More