Lenny Santana
Queens,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Housekeeper Aide
Atrium Center For Rehabilitation & Nursing
09.2021 - Current
- Enhanced patient comfort by providing compassionate care and addressing individual needs.
- Provided emotional support to residents and their families, establishing trust and maintaining open lines of communication.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted administration, nurses and social workers with translating to Spanish-speaking patients.
- Worked effectively in fast-paced environments.
- Providing supplies to nurses.
- Responded to patient requests for supplies and personal comfort items such as extra blankets, paper towels, hand soap, tissue.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Superviser/Cashier
Wash And Load
06.2021 - 09.2021
- Supervise a team of roughly 15-30 staff in the company.
- Increased team productivity through effective delegation and supervision of tasks.
- Ensure that the work environment is safe, secure, and healthy.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Washes and Folds
Cleanly / Bynext
03.2018 - 05.2021
- Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Demonstrated adaptability while rotating between washing, drying, folding, and packaging stations as needed to meet demand.
- Assisted in training new employees on company policies, procedures, and best practices within the laundry industry.
Education
High School -
Ebc High School For Publie Service-Bushwick
1155 Dekalb Ave, Brooklyn, NY 1122109.2018
Skills
- Flexible and Adaptable
- Adaptable and proficient in learning new concepts quickly and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Problem solving
- Collaborate well with a team in working environment
- Bilingual: English/spanish speaking
Languages
Spanish
Native or Bilingual
English
Professional Working
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Housekeeper Aide
Atrium Center For Rehabilitation & Nursing
09.2021 - Current
Superviser/Cashier
Wash And Load
06.2021 - 09.2021
Washes and Folds
Cleanly / Bynext
03.2018 - 05.2021
High School -
Ebc High School For Publie Service-Bushwick