MARIA WATKINS
Concentrix
Southfield
8
years of professional experience
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Work History
Seasonal Turbo Tax Concierge
5 Months- Provided exceptional concierge service by addressing all client needs during TurboTax consultations.
- Engaged in active listening to assess client needs and identify optimal product solutions.
- Achieved increased client satisfaction by coordinating timely appointments with tax advisors. Fostered potential client relationships through proactive follow-up communications.
- Implemented feedback mechanisms to gather guest insights and drive service enhancements.
Front Office Supervisor
1 Year 10 Months- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored staff on customer service standards and hotel procedures.
- Implemented efficient scheduling practices, optimizing staff coverage during peak hours.
- Conducted regular performance evaluations, fostering professional development among team members.
Front Desk Agent
1 Year 3 Months- Coordinated room assignments and housekeeping requests to maintain operational flow.
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction levels.
- Developed strategies to streamline check-in processes, reducing wait times for guests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Server Shift Leader/Bartender
4 Years 1 Month- Led team during shifts, ensuring efficient service and customer satisfaction.
- Trained new servers on menu knowledge, service protocols, and operational procedures.
- Monitored dining area for cleanliness and organization, enhancing guest experience.
- Resolved guest complaints promptly, maintaining positive dining atmosphere.
Education
Associate of Business Administration - Accounting
Skills
Customer service
Effective problem solving
Training and mentoring
Strong work ethic
Excellent multitasking
Proactive attitude
Timeline
Seasonal Turbo Tax Concierge
Concentrix
03.2026 - CurrentRead More
Front Office Supervisor
Embassy Suites by Hilton
05.2024 - 03.2026Read More
Front Desk Agent
Fairfield Inn Marriott
03.2022 - 06.2023Read More
Server Shift Leader/Bartender
Cornbread Restaurant & Bar
05.2018 - 06.2022Read More
Oakland Community College
Associate of Business Administration from Accounting
Read More