Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hi, I’m
Maria Wright
Milton,FL
Summary
Overview
11
years of professional experience
1
Certification
Work History
AO Globe Life
Life Insurance Producer
2024.08 - Current (1 month)
Job overview
- Enhanced client understanding of complex life insurance products through clear communication and educational materials, fostering trust and loyalty.
- Conducted thorough risk assessments for potential clients, enabling accurate pricing and appropriate coverage recommendations.
- Generated new business leads using targeted prospecting techniques such as cold calling, email campaigns, social media outreach, and attending industry conferences or seminars.
- Guided clients through the claims process in the event of a loss, ensuring timely resolution and emotional support during challenging times.
- Analyzed clients'' financial goals and objectives to recommend appropriate life insurance products that aligned with their needs, maximizing policyholder satisfaction.
Capgemini
TECHNICAL SUPPORT REPRESENTATIVE
2019.10 - 2023.07 (3 years & 9 months)
Job overview
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns
- Supported CleanTrace customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
Navy Federal Credit Union
MEMBER SERVICES REPRESENTATIVE (FRAUD)
2019.02 - 2019.10 (8 months)
Job overview
- Member Service Representative, Navy Federal Credit Union Responsible to answer all incoming calls, properly identify the member
- Filing of Fraudulent claims as well as disputes our members may have with merchants, they have done transactions with
Capgemini
CALL MANAGER/SUBJECT MATTER EXPERT
2014.07 - 2018.05 (3 years & 10 months)
Job overview
- Responsible to answer inbound phone calls received in a professional and friendly manner
- Create accurate service requests that included customer's contact details, equipment details, problem description and location
- Provided customer with service request reference number and clear expectations of next actions being taken
- Transfer/Redirect customers to the appropriate internal departments
- Identify, research, and resolve customer issues using the client systems
- Provide on the job assistance for new employees
- Identify process gaps and recommend solutions/process improvements
- Responsible for floor management, ensuring agents are taking scheduled breaks/lunches and ensure agents remain available to take inbound calls
Advanced Enterprises, Inc
TECH CONFIRMATION REPRESENTATIVE
2014.03 - 2014.07 (4 months)
Job overview
- Responsible for processing inbound phone calls received from the installation technicians
- Confirmed customer satisfaction with services provided (i.e
- Equipment installation, services offered) and closed the service work orders out of the system
- Attempted to upsell customer protection plans
Education
Radford Locklin Vocational School Milton, FL
High School Diploma
01.1998
University Overview
Skills
- Credit
- Client
- Customer satisfaction
- Dimensions
- Ecommerce
- Equipment installation
- Filing
- Local Area Network
- LAN
- Navy
- Network
- Research
- Routers
- Testing software
- Phone
- Troubleshoot
- Website
- Wide Area Network (WAN)
- Exceptional telephone etiquette
- Call center experience
- Patient and diligent
- Client Relationship Building
- Strong salesmanship
- Performance Tracking
- Insurance Policy Sales
Certification
- Licensed Insurance Agent/Broker - Florida Department of Insurance.
Timeline
Life Insurance Producer
AO Globe Life
2024.08 - Current (1 month)
TECHNICAL SUPPORT REPRESENTATIVE
Capgemini
2019.10 - 2023.07 (3 years & 9 months)
MEMBER SERVICES REPRESENTATIVE (FRAUD)
Navy Federal Credit Union
2019.02 - 2019.10 (8 months)
CALL MANAGER/SUBJECT MATTER EXPERT
Capgemini
2014.07 - 2018.05 (3 years & 10 months)
TECH CONFIRMATION REPRESENTATIVE
Advanced Enterprises, Inc
2014.03 - 2014.07 (4 months)
Radford Locklin Vocational School
High School Diploma
- Licensed Insurance Agent/Broker - Florida Department of Insurance.
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