MARIA ZAMORA
Summary
Highly motivated individual with 10 year of experience in providing expertise in strategic lead generation , sales presentation,influential negotiation skills,customer prospecting and retention,.
Overview
12
12
years of professional experience
Work History
Bilingual Interpreter
Catholic Community Services
06.2022 - Current
- Provided language translation and customer service skills to clients in [Type] business sectors.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Customer Service Executive
Revitalized Painting
06.2014 - 04.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Independent Contractor
Randy Construction
02.2012 - 03.2015
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
Associate of Science - Tier I Bilingual Interpreter Certificate
Bakersfield College
Bakersfield, CA10.2023
No Degree - Business Management
CSUB
Food Managment09.2023
GED -
Csub Hep Program
9001 Stockdalehwy07.2018
Skills
- Fast Thinking
- Multitasking Abilities
- Sight Translation
Communication, project Management,
Timeline
Bilingual Interpreter
Catholic Community Services
06.2022 - Current
Customer Service Executive
Revitalized Painting
06.2014 - 04.2022
Independent Contractor
Randy Construction
02.2012 - 03.2015
Associate of Science - Tier I Bilingual Interpreter Certificate
Bakersfield College
No Degree - Business Management
CSUB
GED -
Csub Hep Program
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