Maria Zaragoza
Retail Associated
Avondale,AZ
1
Language
1
Certification
18
years of professional experience
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Work History
Buc-ee's
3 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Administrative Assistant
5 Years 11 Months- Greeting customers,front desk admin, scheduling appointments, scanning documents, answering phone calls, collecting payments, invoices, billing, emails.
- Managed scheduling and calendar coordination for executives, ensuring optimal time management and efficiency.
- Facilitated communication between clients and staff, streamlining information flow and improving service delivery.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Assistant Manager
11 Years 1 Month- Assisted in managing daily operations and inventory control for efficient workflow.
- Coordinated team schedules, ensuring adequate staffing for peak business hours.
- Implemented training programs for new employees to enhance product knowledge and service skills.
- Monitored sales performance and provided feedback to improve customer engagement strategies.
- Developed and maintained relationships with suppliers to optimize product availability.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma
Skills
Customer service
Data entry
Computer skills
Office administration
Time management
Microsoft Word
Microsoft Excel
Customer and client relations
Filing
Customer relations
Certification
Fingerprint Clearance
CPR
Drive license
Languages
Spanish
Native or Bilingual
Timeline
Buc-ee's
Retail Associated
05.2026 - 08.2026Read More
Administrative Assistant
Law and Reed CPA
01.2020 - 12.2025Read More
Assistant Manager
Sunrise Lighting Inc
11.2008 - 12.2019Read More
Dominguez High School
High School Diploma
Read More