Maria Zazueta
Phoenix,AZ
Summary
Transitioning from role in special education, developed skills in creating inclusive and supportive learning environments. Expertise in individualized education plans and collaboration to address diverse learning needs for K-12. Seeking to leverage these skills in new, impactful field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Paraeducator, Special Education
Accel
Phoenix, AZ
07.2025 - Current
- Supported individualized education plans for students with diverse learning needs
- Assisted in behavioral management and crisis intervention techniques
- Facilitated small group instruction to enhance student engagement and understanding
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues
Customer Service Representative
1stop Motor Vehicle Services
Phoenix, AZ
05.2024 - 03.2025
- Process transactions accurately, including cash handling and data entry to the ADOT database
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times
- Ensured compliance with state laws and regulations pertaining to motor vehicles, diligently staying up-to-date on any changes or updates that may affect daily operations
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state requirements
Office Manager
Renova Energy Corp. AZ
Tucson, AZ
01.2023 - 05.2024
- Oversee office inventory by ordering and restocking
- Manage office operations while coordinating scheduling of 20+ projects and managing scheduling calendar
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions
- Accepting warehouse deliveries of all equipment for upcoming installations
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services
Service Assistant
Renova Energy
Palm Desert, CA
05.2021 - 01.2023
- Manage incoming calls each day with utmost professionalism and knowledgeable service
- Process and adjust customer accounts to maintain current contact information up to date
- Address customer concerns, demonstrating empathy and resolving issues
- Answering calls, emails, addressing customer inquiries, solving problems and providing product information
- Scheduling appointments for troubleshooting services, replacements, and solar system inspections
Customer Service Liaison
Ross Aviation
Thermal, CA
02.2019 - 04.2020
- Created great customer experience for customers, pilots, and any flight staff
- Acknowledging any complaints by any individuals and determining best means of resolving issues with any resources available and document these instances
- Prompt response to email requests or incoming phone calls regarding any incoming or departing flights
- Taking fuel orders for aircrafts in person, via email or phone call
- Tracking any arrivals or departures to FBO to confirm ground staff is ready
- Maintain customer data safety at all times due to working closely with personal and banking information of flight staff and customers
Business Development Center Representative
Unicars Honda
Indio, CA
07.2017 - 01.2019
- Customer follow up to generate business
- Followed up with customers to ensure the car buying experience was satisfactory
- Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service
- Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
Education
Associate of Arts - Child & Adolescent Development
College Of The Desert
Palm Desert, CA08.2022
High School Diploma -
Desert Mirage High School
Thermal, CA04.2016
Skills
- Detail oriented
- Accounts payable processing
- Report preparation
- Data entry and analysis skills
- Professional telephone demeanor
- Dispatching and scheduling appointments
- Experience working K-12 education
- Behavior management techniques & crisis intervention
- Special education curriculum
- Experienced with Word, Advent, Outlook, Gmail, Excel, Salesforce, Google Calendar, Adobe Sign, PandaDoc, Gira, DCStop
Certification
Certificate of Completion
Child Abuse & Neglect Mandated Reporter Training
CERT-01731129 - Issued 7/11/2024
Certificate of Completion
Adult & Pediatric CPR/First Aid/AED
Certificate ID 01K1A6F
Expires 7/1/26
References
Liliana Quintero
Customer Experience Manager
Renova Energy
41-555 Cook St, Palm Desert, CA 92211
(760) 609-6711
lquintero@renovaenergy.com
Alejandra Martinez
Manager
1Stop Motor Vehicle Services
3655 W Anthem Way Suite B115, Anthem, AZ 85086
(623) 322-3725
alejandra@az-mvs.com
Languages
English
Full Professional
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Paraeducator, Special Education
Accel
07.2025 - Current
Customer Service Representative
1stop Motor Vehicle Services
05.2024 - 03.2025
Office Manager
Renova Energy Corp. AZ
01.2023 - 05.2024
Service Assistant
Renova Energy
05.2021 - 01.2023
Customer Service Liaison
Ross Aviation
02.2019 - 04.2020
Business Development Center Representative
Unicars Honda
07.2017 - 01.2019
Associate of Arts - Child & Adolescent Development
College Of The Desert
High School Diploma -
Desert Mirage High School