Maria Zenteno-Ugarte
Manassas,VA
Overview
2022
2022
years of professional experience
Summary
I possess strong teamwork and leadership skills, along with experience in order preparation and packaging. I am also proficient in operating a cash register, enabling me to serve customers quickly and courteously while assisting them with their requests. In every role I undertake, I meet work objectives, demonstrating a commitment to continuous learning and operational improvement.
Education
High School Diploma -
ENSME
Buenos Aires, Argentina 12-1996
Work History
Fulfillment Associate
Target
- Operated equipment for efficient order picking and packing processes.
- Ensured accurate inventory management through regular stock audits.
- Collaborated with team members to maintain a clean and organized workspace.
Omni Fulfillment Associate
Kohl's
Manassas, VA
10.2018 - 09.2021
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Adapted to changing priorities while meeting daily fulfillment targets.
- Supported training of new associates on operational procedures and safety standards.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Streamlined order processing by implementing efficient picking and packing techniques.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
Stockroom Operations Associate
Kohl's
Manassas, VA
10.2011 - 09.2021
- Collaborated with team members to enhance store organization and presentation.
- Assisted in maintaining inventory accuracy through regular stock checks.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Cashier
Ross Dress for Less
Manassas, VA
03.2005 - 10.2009
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve visual appeal.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Collaborated with team members to achieve daily sales goals and maintain store standards.
- Provided training and support to new associates, fostering a collaborative team environment.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business opportunities.
- Processed cash and card transactions efficiently, ensuring accurate billing for customers.
- Assisted customers with product inquiries and resolved issues promptly to enhance satisfaction.
- Maintained organized checkout area, promoting a clean and inviting shopping environment.
- Collaborated with team members to streamline checkout procedures and improve customer flow.
- Trained new cashiers on point-of-sale systems and customer service protocols effectively.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
Skills
Willing to learn
Attention to detail
Team leadership
Teamwork and collaboration
Issue resolution
Order picking skills
Customer service
Friendly and courteous
Loading and unloading
Order fulfillment
Warehouse operations
Fulfillment processing
Stock replenishment
Multitasking and organization
Workplace cleanliness
Languages
Spanish
Native or Bilingual
Timeline
Omni Fulfillment Associate
Kohl's
10.2018 - 09.2021
Stockroom Operations Associate
Kohl's
10.2011 - 09.2021
Customer Service Cashier
Ross Dress for Less
03.2005 - 10.2009
Fulfillment Associate
Target
High School Diploma -
ENSME