

Operations and Customer Support Specialist with 6+ years of experience supporting daily operations, managing inventory systems, and delivering high-quality customer service in fast-paced environments. Proven ability to coordinate workflows, maintain accuracy, and support team efficiency across multiple functions. Bilingual and highly adaptable, with a strong focus on organization, problem-solving, and customer satisfaction.
• Managed incoming shipments and organized storage systems to improve efficiency and accessibility
• Maintained accurate inventory records, reducing discrepancies and improving tracking reliability
• Collaborated with team members to ensure timely processing, packing, and shipping of orders
• Implemented first-in, first-out (FIFO) practices to maintain organized and efficient inventory rotation
• Inspected shipments for accuracy and quality, minimizing errors and returns
• Resolved customer issues efficiently, improving overall customer experience and retention
• Provided personalized support and recommendations based on customer needs
• Managed multiple tasks in a fast-paced environment while maintaining accuracy and professionalism
• Built strong customer relationships, increasing loyalty and repeat business
• Utilized digital tools to streamline customer interactions and onboarding processes
• Assisted customers across multiple channels, including in-store, phone, and digital support
• Supervised daily operations and coordinated team activities to improve workflow efficiency
• Trained and supported employees to maintain performance standards and productivity
• Monitored operations and implemented improvements to enhance efficiency and accuracy
Operations Coordination
Inventory & Stock Management
Customer Support & Issue Resolution
Process Improvement
Data Entry & Accuracy
Team Collaboration
Time & Task Management
Bilingual (English/Spanish)