Maria A Hooper
midland,TX
Summary
Dynamic professional with extensive experience in customer service and office administration at Wells Fargo Bank. Proven ability to enhance operational efficiency and foster positive client relationships. Skilled in organization and communication, with a strong track record of training staff and optimizing processes to drive sales and improve customer satisfaction.
Overview
22
22
years of professional experience
Work History
Asistante Secretary
AE Energy Services
Midland, TX
07.2025 - 10.2025
- Managed scheduling and coordination of meetings for executives
- Supported efficient record management through meticulous document preparation and systematic filing.
- Supported daily office operations by handling incoming calls and emails promptly.
- Maintained office supplies inventory, facilitating smooth workflow through timely reordering.
- Assisted in document preparation and filing to ensure efficient record management.
- Collaborated with team members to improve internal communication processes within the office.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
Teller
Wells Fargo Bank, N.A.
San Diego, CA
12.2008 - 07.2012
- Processed customer transactions efficiently and accurately.
- Maintained cash drawer integrity through diligent tracking and reconciliation.
- Assisted customers with account inquiries and provided product information.
- Collaborated with team members to enhance branch operations and service delivery.
- Identified opportunities for cross-selling banking products to meet customer needs.
- Ensured compliance with banking regulations during all transaction processes.
- Resolved customer complaints promptly, fostering positive relationships and retention.
- Trained new tellers in operational procedures and customer service standards.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Educated customers on use of banking website and mobile apps.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
Lead Teller
Wells Fargo Bank, N.A.
San Diego, CA
10.2005 - 06.2008
- Processed customer transactions accurately and efficiently, enhancing service speed and customer satisfaction.
- Trained new tellers on operational procedures and customer service standards, improving team performance.
- Managed cash drawer operations, ensuring compliance with security protocols and minimizing discrepancies.
- Assisted customers with account inquiries and resolutions, fostering positive banking relationships.
- Monitored daily cash flow, identifying and addressing any irregularities promptly to maintain operational integrity.
- Collaborated with management to develop training materials for teller onboarding programs, enhancing knowledge retention.
- Conducted regular audits of cash drawers, maintaining accuracy in financial reporting and accountability.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Introduced customers to other bank team members to help meet financial needs.
- Replenished ATM funds in empty canisters prior to validation process.
- Boosted branch sales with proactive product recommendations based on customer needs.
- Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
- Answered inquiries regarding checking and savings accounts and other related products.
- Collaborated with other departments to resolve complex issues, enhancing the overall banking experience for clients.
- Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
Visual Merchandising Specialist
Mervyn's Department Store
San Diego, CA
11.2003 - 10.2005
- Developed and executed visual merchandising strategies to enhance product visibility and customer engagement.
- Collaborated with cross-functional teams to create seasonal displays aligning with brand identity and marketing campaigns.
- Analyzed sales data to optimize product placement and inventory management, driving increased sales performance.
- Mentored junior staff on visual merchandising best practices, fostering skill development and creativity within the team.
- Conducted regular store audits to ensure compliance with merchandising standards and brand guidelines.
- Implemented innovative display solutions using various materials and techniques, enhancing overall store aesthetics.
- Trained team members on effective visual presentation techniques, improving consistency across locations.
- Led initiatives to refresh in-store displays regularly, maintaining customer interest and promoting new product launches.
- Enhanced store aesthetics by creating visually appealing merchandise displays and window installations.
- Analyzed sales data to identify underperforming products and adjust visual merchandising strategies accordingly for improved results.
- Established seasonal color schemes and themes for store-wide displays, staying current with fashion trends and consumer preferences.
- Reduced setup time for new promotions by creating efficient processes for dismantling and assembling display fixtures, minimizing disruption to store operations.
- Conducted regular walk-throughs of the store to ensure visual merchandising standards were upheld consistently, promptly addressing any areas in need of improvement.
- Worked with store managers to implement new displays, promotions and store layout changes.
Education
High School Diploma -
Benjamin Franklin High
Los Angeles, CAGED -
Instituto Secretarial Claret
Guadalajara, JaliscoSkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Asistante Secretary
AE Energy Services
07.2025 - 10.2025
Teller
Wells Fargo Bank, N.A.
12.2008 - 07.2012
Lead Teller
Wells Fargo Bank, N.A.
10.2005 - 06.2008
Visual Merchandising Specialist
Mervyn's Department Store
11.2003 - 10.2005
High School Diploma -
Benjamin Franklin High
GED -
Instituto Secretarial Claret