Maria A. Pena
Kissimmee,FL
Overview
12
12
years of professional experience
1
1
Certification
Work History
Family Support Worker
Orange County Health Department - Orlando Florida
05.2013 - Current
- Responsible for being a Mentor and navigator of the service delivery system for HIV + individuals and their affected family members.
- As Family Support Worker I possess skills that enables me to organize work and track Patient's progress.
- Assist Clinical Operations by performing reminder calls.
- Maintained Caseload of not less than 25 Clients that required one-on-one contact to improve retention in care.
- Maintained confidentiality in accordance with established Protocols and Policies.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Provided adherence education and support tailored to Patient achieving good health,
- Informed Patients about Community Resources.
- Completed all mandatory Trainings in Florida Train timely.
- Advance knowledge of HIV/AIDS, prevention, treatment, adherence and community resources. Good public speaking and writing skills. Basic computer knowledge, Microsoft Word, Outlook, Internet and HMS.
Receptionist
Sun State Ford
02.2012 - 05.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Processed purchased Automobile Payments.
Education
Business Management - Buss
Borough of Manhattan Community College of The City University of New York
New York, NYHigh School Diploma -
Charles Evans Hughes High School
New York, NY06.1978
Skills
Bilingual Spanish/English
Typing 80 W,PM
Good communicator
Schedule appointments
Connect well with people
Self-awareness
Client Advocacy
Crisis Intervention
Interpersonal Relationships
Client Education
Certification
-Certificate from University of Florida College of Pharmacy for Medication -Therapy Management Support Service Program.
-Certification of Quality Improvement in Public Health.
-Certificate of completion FDOH Osha Review.
-Certificate of completion FDOH Records Management.
-Certificate Clearview Rapid HIV antibody Test.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Family Support Worker
Orange County Health Department - Orlando Florida
05.2013 - Current
Receptionist
Sun State Ford
02.2012 - 05.2023
Business Management - Buss
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Charles Evans Hughes High School
-Certificate from University of Florida College of Pharmacy for Medication -Therapy Management Support Service Program.
-Certification of Quality Improvement in Public Health.
-Certificate of completion FDOH Osha Review.
-Certificate of completion FDOH Records Management.
-Certificate Clearview Rapid HIV antibody Test.
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