Maria Alexandra Aviles Monterrojas
Miami,Florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Volunteer
Feeding South Florida
03.2020 - Current
- Volunteering hours at food pantries and main warehouse inspecting food, repacking donations, cleaning and organizing food shelves
Housekeeper
Self-Employed
12.2008 - Current
- Deep cleaned residences and office buildings
- Emptied trash and recycled items
- Folded and sorted linens and other laundry materials
- Inspected each site to ensure that it was properly cleaned
- Interacted with clients and established standards and expectations
- Organized objects in order to present a neat appearance
- Window cleaning, dust all furniture, cleaning kitchen cabinets, appliances, counters, refrigerator, all carpeted floors, wood floors, marble and tiles
- Cleaning garage areas
- Use pressure washer and/or blower to clean the patio area as well
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
Customer Service Representative
Gallagher Enrollment Solutions
09.2023 - 11.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Window Parts Warehouse
01.2023 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Identified and resolved discrepancies and errors in customer accounts.
Warehouse Worker
Effective Merch LLC
10.2020 - 01.2021
- At the warehouse folding clothing, sorting, help with labeling/filling out orders preparing for shipping
Warehouse Worker
Aromar
04.2020 - 09.2020
- At warehouse; production area, assembling boxes, labeling products, packing, closing sanitizer bottles/aromatic oil bottles
Warehouse/Production Worker
Kaluz LLC
05.2019 - 07.2019
- Duties included labeling and packing candles in boxes, cleaning of working areas at end of each shift
Hotel Room Attendant
Hotel Intercontinental Downtown
06.2018 - 08.2018
Store Clerk
GlobalTel Corp
05.2015 - 06.2015
- Duties included taking orders for phone repairs, making payments, selling cellphones, computers, hotspot/WiFi devices, activating new accounts, assisting customers on everyday needs, taking phone calls, bringing phones to the other stores for repairs, unlocking etc, restocking store and keep appropriate cleanliness of the store, open and closing store
Education
No Degree - Windows And Office
INATEC By CETEC-PLUS
Managua,Nicaragua05.2002
High School Diploma -
Center For American Studies
Managua, Nicaragua12.2000
No Degree - Typing Course
Computer/ Commerce School Silviano Matamoros
Managua,Nicaragua11.1999
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Adaptability and Dependability
- Flexible Schedule
- Computer Skills
- Answering Phones
- Foreign language proficiency
- Cross-cultural understanding
- Recordkeeping and Confidentiality
- Multitasking
- Active Listening
- Self Motivation
- Organizational Skills
References
- Agnes Singh, Previous Employer, (954) 433-8063
- Linda Abed, Employer, (954) 404-7116
- Danny Abed, Employer, (786) 306-9896
- Lolita Samuel, Employer, (954) 326-1926
- Kemi-Anne Robinson, Employer, (772) 985-1088
- Wayne Marshall, Previous Manager at Hotel, (305) 316-4814
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Gallagher Enrollment Solutions
09.2023 - 11.2023
Customer Service Representative
Window Parts Warehouse
01.2023 - 06.2023
Warehouse Worker
Effective Merch LLC
10.2020 - 01.2021
Warehouse Worker
Aromar
04.2020 - 09.2020
Volunteer
Feeding South Florida
03.2020 - Current
Warehouse/Production Worker
Kaluz LLC
05.2019 - 07.2019
Hotel Room Attendant
Hotel Intercontinental Downtown
06.2018 - 08.2018
Store Clerk
GlobalTel Corp
05.2015 - 06.2015
Housekeeper
Self-Employed
12.2008 - Current
No Degree - Windows And Office
INATEC By CETEC-PLUS
High School Diploma -
Center For American Studies
No Degree - Typing Course
Computer/ Commerce School Silviano Matamoros
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