Maria Aline Silva
Malden,MA
Summary
Dedicated English-Portuguese interpreter and translator with prior professional translation experience and over 10 years in hospitality and restaurant operations. Proven ability to facilitate clear, accurate communication in fast-paced, customer-facing environments while bridging cultural gaps. Skilled in consecutive interpretation, document translation, and delivering exceptional service to diverse, international clients. Seeking to apply strong linguistic skills and interpersonal expertise to support seamless multilingual interactions as an Interpreter.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Hospitality Services Manager
Buffs Pub
Newton, Massachusetts
10.2016 - Current
- Managed daily operations to ensure seamless service and guest satisfaction.
- Trained and supervised staff in hospitality best practices and customer service techniques.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved guest complaints promptly to maintain a positive dining experience.
- Oversaw inventory management, ensuring supplies met operational needs consistently.
- Conducted regular staff meetings to promote team communication and engagement.
- Resolved customer complaints in a timely manner.
- Scheduled staff shifts and assigned duties accordingly.
- Managed a team of over 30 employees in the hospitality services department.
Portuguese Translator & Interpreter
Alianças Traduçoes
São Paulo , Brazil
06.2011 - 04.2015
- Translated legal documents from Portuguese to English for clients.
- Interpreted conversations during business meetings and conferences.
- Edited translated materials for clarity and consistency in language.
- Collaborated with clients to understand specific translation needs.
- Assisted non-native speakers in understanding complex concepts by providing clear explanations in their native language.
- Translated a variety of documents, including legal contracts, medical records, technical manuals and financial reports.
- Interpreted verbal communications in real-time during business negotiations and presentations.
- Developed translation strategies to ensure accuracy of translations from Portuguese into English.
- Collaborated with clients to identify specific areas needing translation services.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Interpreted conference calls and other workplace communications in real-time.
Education
Aesthetic
Flávia Leal
02.2022 - 04.2026
Escola Estadual Maria De Lourdes Veloso
Itabuna, BahiaSome College (No Degree) - Business Administration
UNG
Guarulhos, SPSkills
Languages: English(Fluent), Portuguese (Fluent/Native), Spanish (Some)
Consecutive Interpretation
Active Listening & Real-Time Problem Solving
Document Translation (English-Portuguese)
Cultural Competency (US Portuguese/Brazilian contexts)
Specializing in fields like legal, medical, or technical translation for accuracy
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Limited
Timeline
Aesthetic
Flávia Leal
02.2022 - 04.2026
Hospitality Services Manager
Buffs Pub
10.2016 - Current
Portuguese Translator & Interpreter
Alianças Traduçoes
06.2011 - 04.2015
Escola Estadual Maria De Lourdes Veloso
Some College (No Degree) - Business Administration
UNG