Maria Andreina Elorza
Miami Beach
Summary
Dedicated Level 2 Customer and Administrative Support professional with experience in industrial food service, retail, and entertainment. Fluent in English and Spanish, with an advanced level in Portuguese. Specializes in effective communication and creative problem solving. Proven ability to positively contribute to a team environment, adhere to best practices, and thrive in a dynamic environment.
Overview
6
6
years of professional experience
Work History
Senior Process Executive Data & CSR 2
SYSCO Food Services & Cognizant
Miami
07.2022 - Current
- Manage and improve data related processes, ensuring accuracy and compliance.
- Handle customers, sales representatives and other employees' interactions and inquiries related to data, Sysco Shop, Merchandising, and Deliveries, using programs such as Excel, Word, Salesforce, SUS, Pantry, and Microsoft Teams.
- Specialized in Application Support, assisting customers and associates through chats, emails, and calls, in English, Spanish, and Portuguese.
- Handle multiple projects related to Sysco Shop by translating articles for Spanish version of the website.
- Conducted employee training for new members of my team.
Brand Ambassador
Red Carpet Productions LLC
Miami And Houston, TX
04.2022 - 05.2024
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by assisting to promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Inventory Lead/Customer Support
Kuka Juice LLC
Greenville
01.2021 - 04.2022
- Conducted inventory counts and was responsible for updating Excel report with first-in, first-out information, delivery dates, and usage tracker for multiple locations.
- Received and inspected deliveries, ensuring proper stock rotation, managed vendors, and scheduled deliveries.
- Ensured proper record keeping for all inventory.
- Assisted in front of house operations in the absence of service team members.
- Communicated with store managers and owners to review concerns and resolve inventory issues proactively.
Front Desk Receptionist
The Mark Spa
Miami
09.2019 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors in English and Spanish upon arrival at the front desk.
Education
Associate of Arts - Journalism And Mass Communication
Greenville Technical College
Greenville, SC05-2023
High School Diploma -
Felix Varela Senior High School
Miami, Florida05-2017
Skills
- Workflow Analysis
- Bilingual
- Data Entry
- Professional verbal and written communication
- Document translation
- Fast typing speed
- Proficient customer service
Timeline
Senior Process Executive Data & CSR 2
SYSCO Food Services & Cognizant
07.2022 - Current
Brand Ambassador
Red Carpet Productions LLC
04.2022 - 05.2024
Inventory Lead/Customer Support
Kuka Juice LLC
01.2021 - 04.2022
Front Desk Receptionist
The Mark Spa
09.2019 - 12.2020
Associate of Arts - Journalism And Mass Communication
Greenville Technical College
High School Diploma -
Felix Varela Senior High School