Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Angelica Diaz Espinel

Orlando,FL

Summary

Proactive and friendly, dedicated to meeting and exceeding expectations at every interaction with terrific communication skills and ability to build and cultivate relationships, not only with the customers but also with coworkers creating a wonderful team-work environment. Great ability to connect with all types of people and understand their wants, needs, and desires so that I am able to delivering the best service on every interaction. Handles team needs with forward-thinking strategies and strong focus on daily requirements.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Boomers
09.2022 - 12.2022
  • I was in charge of helping around all parts of the park, overseeing operations and employees, helping managers close everything and helping customers have the best experience. There were many parts to being a shift supervisor and we divided tasks and important parts of the park, my most important part was being Front Desk lead and training new hires in great customer service. As the front desk lead I was in charge of making sure all the cashiers are trained in handling money. I was also in charge of taking care of customers when they were unhappy with anything and was the one to call in case there was any problem at the front, I made sure the front desk maintained clean and organize. Aside from front desk duties I was also in charge of training new hires on polite customers service and problem solving.

Bar Tender and Food Server

Boomers
04.2022 - 12.2022
  • As a bartender I had to serve all types of alcoholic drinks to adults making sure each person is of drinking age and customizing drinks to meet their exceptions. As a food server I took orders through a POS system and explained what came with each meal. Finding the best choice of food or drink depending on the customers needs by being able to memorize the menu options.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Party Host

Boomers
07.2021 - 12.2022
  • I had the responsibility of being able to handle multiple parties throughout the day by myself which included tasks like: serving food and refreshments for adults and kids, making sure the parents and kids are happy and satisfied throughout their party time, being able to have good time management skills and work in a high pressure environment quickly and efficiently, have good communication with the parents to be able to provide service when needed as well as good communication with my coworkers to help when they required it, and finally clean along with organizing the party rooms as new parties come in or left throughout the day.

Front Desk

Boomers
02.2021 - 12.2022
  • The main responsibilities were welcoming guest with the best customer service so that through my help they would be able to understand everything that was included in each package and which was the best option for them, I would also handle large amounts of money as a cashier and answer the phone throughout the day. I gained years of experience with providing customers service be it through the phone or in person.

Attractions Operator

Boomers
10.2020 - 12.2022
  • The biggest priority was keeping all the customers safe by instructing the rules and following protocol in each attraction while operating the rides, as well as keeping everything sanitized, clean and organized.

Education

Associate of Arts -

Palm Beach State College
Lake Worth, FL
05.2024

High School Diploma -

Spanish River Community High School
Boca Raton, FL
05.2021

Skills

  • Training others
  • POS
  • Customer service
  • Daily Cash Management
  • Operations and staff supervising
  • Teamwork
  • Leadership
  • Communication
  • Problem solving
  • Inventory Management

Certification

Food handler certification

Tip certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Sign Language
Limited Working

Timeline

Shift Supervisor

Boomers
09.2022 - 12.2022

Bar Tender and Food Server

Boomers
04.2022 - 12.2022

Party Host

Boomers
07.2021 - 12.2022

Front Desk

Boomers
02.2021 - 12.2022

Attractions Operator

Boomers
10.2020 - 12.2022

Associate of Arts -

Palm Beach State College

High School Diploma -

Spanish River Community High School

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Maria Angelica Diaz Espinel