Maria Angelica Flores Altamirano
Indianapolis,IN
Summary
- Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities. Willingness to learn.
Overview
4
4
years of professional experience
Work History
LEAD COSTOMER SERVICE
IBEX GLOBAL NICARAGUA
10.2021 - 01.2023
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Clerk
GADIE INTERNATIONAL, NICARAGUA
06.2019 - 03.2021
- Provided administrative support such as scheduling appointments or meetings.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Education
High School Diploma -
HERMANN GMEINER, NICARAGUA
12-2017
Skills
- Bilingual (Spanish and English)
- Mentorship
- Good skills typing and excell experience
- Written and verbal communication
- Decision-making
- Conflict resolution
- Customer Service Excellence
- Positive
- Willingness to learn
Timeline
LEAD COSTOMER SERVICE
IBEX GLOBAL NICARAGUA
10.2021 - 01.2023
Clerk
GADIE INTERNATIONAL, NICARAGUA
06.2019 - 03.2021
High School Diploma -
HERMANN GMEINER, NICARAGUA
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