Maria Arzola
Irving
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
2006
2006
years of post-secondary education
Work History
Mail Extraction/Scanning Operator
Randstad/JP Morgan
Lewisville
04.2025 - Current
- Operated high-speed scanning equipment for document processing.
- Collaborated with team members to streamline workflow procedures.
- Ensured compliance with data protection regulations during document handling.
- Followed standard operating procedures for document preparation and scanning.
- Performed regular maintenance on scanning equipment to ensure optimal performance levels.
- Processed incoming documents for accuracy and completeness.
- Processed incoming mail including opening envelopes, sorting contents, updating databases.
- Organized documents according to established procedures and protocols.
- Identified errors and suggested appropriate edits.
Patient Benefit Advisor
Parallon, HCA Healthcare
Memphis
08.2024 - Current
- Educated clients on benefits options and eligibility requirements.
- Assisted in enrollment processes for health insurance plans.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed client eligibility for Medicaid benefits through comprehensive documentation review.
- Guided clients through application processes and provided necessary support resources.
- Maintained accurate records in the Medicaid management system for compliance purposes.
- Educated clients on their rights and responsibilities related to Medicaid services.
- Analyzed policy changes and updated procedures to align with state regulations.
- Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
- Updated case management systems with current information regarding client status.
- Conducted initial eligibility screenings for Medicaid applicants.
- Maintained up-to-date knowledge of state and federal regulations pertaining to Medicaid eligibility.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Explained eligibility details and affordability options to patients with kindness and respect.
Supervisor
Herbalife Distribution Center
Irving
11.2008 - 05.2024
- Supervised daily operations at Herbalife Distribution Center to ensure efficient workflow.
- Trained new employees on safety protocols and operational procedures.
- Managed inventory levels and coordinated restocking efforts for optimal supply flow.
- Conducted regular inspections to maintain equipment and facility standards.
- Scheduled shifts and assigned tasks to team members for effective resource management.
- Collaborated with management to develop training materials for staff development.
- Resolved employee conflicts and promoted a positive working environment among teams.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Developed strategies to improve team performance and productivity.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Implemented quality control measures, significantly reducing error rates.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Education
Nimitz High School
Irving, TXSome College (No Degree) - Science
North Lake College
Irving, TXSkills
- Workflow optimization
- Effective communication
- Time management
- Customer service
- Task delegation
- Staff management
- Attention to detail
- Payroll processing
- Goal oriented
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Mail Extraction/Scanning Operator
Randstad/JP Morgan
04.2025 - Current
Patient Benefit Advisor
Parallon, HCA Healthcare
08.2024 - Current
Supervisor
Herbalife Distribution Center
11.2008 - 05.2024
Nimitz High School
Some College (No Degree) - Science
North Lake College