MARIA ASSUNTA SUSAN BARTOLONE
Barnegat,NJ
Summary
Director & Advisor Success Manager with deep expertise in travel operations, advisor support, and revenue optimization. Proven ability to lead advisor networks, enhance operational performance, and drive business growth through strategic planning and financial oversight.
Advanced expertise in Sabre GDS (Sabre 360), including air, hotel, and car bookings, ticketing, exchanges, refunds, and profile management. Proficient in creating and managing PNR entries, ensuring accurate data flow and seamless integration with back-office systems (OS/Agresso).
Overview
34
34
years of professional experience
Work History
AAA Consultant (Contract)
Global Travel Collection (GTC)
1633 Broadway New York NY 10019
07.2025 - Current
- Manage commission inquiries, invoice discrepancies, and reconciliation issues
- Resolve open A/R and vendor receivables not invoiced
- Process invoices for timely ACS posting
- Troubleshoot system and reporting discrepancies
- Support month-end close and improve reporting timelines
Advisor Success Manager
Global Travel Collection (GTC)
1633 Broadway New York NY 10019
07.2022 - 06.2024
- Managed portfolio of 75 advisors, driving engagement and revenue growth
- Advised on financial performance, commissions, and optimization strategies
- Increased profitability via service fees and preferred vendor usage
- Coached advisors on Sabre, systems, and workflows
- Resolved ticketing, profile, and system issues
Director, Operations
Global Travel Collection (GTC)
1633 Broadway New York NY 10019
10.2016 - 07.2022
- Supported 175+ advisors and managed team of 8 agents
- Oversaw commissions, financials, and advisor performance
- Led East Coast Support Desk (2020–2022) during COVID
- Partnered with ARC to resolve reconciliation issues
- Maintained operations across Protravel, Tzell, and All Star
Operations Manager (UBS Onsite)
BCD Travel
1000 Harbor Blvd, Weehawken NJ 07086
01.2010 - 01.2016
- Led American Express→ BCD transition in 2 days
- Trained staff on UBS policies and Sabre systems
- Implemented telephony system with no SLA impact
- Managed daily operations, compliance, and team performance
Operations Manager
American Express Travel (UBS)
01.1992 - 01.2010
- Led staff development and retention initiatives
- Implemented STAR, Correx, and Merced systems
- Developed automated approval processes
- Launched UBS Wealth Management Desk and reporting
- Ensured policy compliance and service excellence
Education
Travel Management - Business Travel
Wilma Boyd Travel Career School
East Pittsburgh, PA04.1981
Diploma -
William Dickinson High School
Jersey City, NJ05.1980
Skills
- Operations Leadership
- Advisor Success
- Financial Oversight (ACS, A/R)
- Revenue Optimization
- Sabre GDS (Advanced)
- Client Base
- Concur
- Magnatech
- Process Improvement
- Training & Development
Timeline
AAA Consultant (Contract)
Global Travel Collection (GTC)
07.2025 - Current
Advisor Success Manager
Global Travel Collection (GTC)
07.2022 - 06.2024
Director, Operations
Global Travel Collection (GTC)
10.2016 - 07.2022
Operations Manager (UBS Onsite)
BCD Travel
01.2010 - 01.2016
Operations Manager
American Express Travel (UBS)
01.1992 - 01.2010
Travel Management - Business Travel
Wilma Boyd Travel Career School
Diploma -
William Dickinson High School