Maria Azucena Gutierrez Cuevas
El Paso,TX
Summary
Results-oriented professional with a strong commitment to continuous learning and innovation. Proven analytical thinker recognized for meticulous attention to detail and efficiency in managing complex documentation processes. Highly organized and proactive, consistently demonstrating a strong work ethic and a deep understanding of regulatory requirements. Aiming to leverage expertise to enhance financial aid operations and support student success.
Overview
21
21
years of professional experience
Work History
Sales Representative
EP Prime Blinds & Shades
El Paso, TX
01.2020 - 02.2022
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Customer Service Representative
Grupo Cementos de Chihuahua
Chihuahua, Chihuahua, Mexico
01.2002 - 03.2006
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
International Business Consultant
Bancomext
Santiago, Chile
01.2001 - 12.2001
- Researched business needs, goals, marketing strategies, competitors and industry trends to guide public relations presentations and planning.
- Collected, tracked and evaluated current business and market trend data.
Education
BBA - International Business
Instituto Tecnologico De Monterrey
Chihuahua, Chihuahua, Mexico12.2000
Skills
- Responsible
- Punctuality
- People skills
- Organization
- Fluent in Spanish
- Data analytics
- Time management
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Sales Representative
EP Prime Blinds & Shades
01.2020 - 02.2022
Customer Service Representative
Grupo Cementos de Chihuahua
01.2002 - 03.2006
International Business Consultant
Bancomext
01.2001 - 12.2001
BBA - International Business
Instituto Tecnologico De Monterrey
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