TEQUEVA THOMAS
Houston
Summary
Hardworking focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
8
8
years of professional experience
Work History
Sales Representative
Freedom Solar LLC
07.2022 - 07.2023
- File service ticket for customers that’s having issues with their solar panels.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Set appointments for customers to speak with energy consultant about solar panels.
- Take a look at customers home to see if they qualify for getting solar panels for their home.
Debt Collector
FMA Alliance
05.2020 - 05.2021
- Keep track of outstanding debt
- Plan course of action to recover owed money
- Locate and contact debtors
- Negotiate payoff deadlines and payment plans
- Handle customers' questions or complaints
- Maintained appropriate customer service etiquette to reduce tension and facilitate beneficial outcome for all parties
- Recorded information about financial status of customers and status of collection efforts.
Customer Service Representative
IQOR
08.2018 - 01.2020
- Assist customers with filing claims on broke, lost or stolen devices
- Help customer with scheduling screen repairs
- Taking customers payments
- Provided solutions, recommendations, and replacements with empathy and positive feedback
- Generated reports, correspondence, and documentation for internal and customer use
- De-escalated customer complaints using specialized communication techniques.
Customer Service Representative
Kelly Services
07.2015 - 03.2017
- To answer inbound calls from customers wanting to cancel their services
- To up-sale customers on different packages that weren’t available to them at the time of signing up for services
- Utilized computer systems to research and record account information.
Education
High School Diploma - undefined
Wilmer T. Hall Education Center
Houston, TXSkills
- High Work Ethic
- Responsible
- Great Attitude
- Great With Groups
- Experience In High Call Volume Environments
- 43 WPM
- Able To Navigate Microsoft Word, Excel, Spreadsheet
- High School Diploma
- Energetic Worker
- Verbal communication
Timeline
Sales Representative
Freedom Solar LLC
07.2022 - 07.2023
Debt Collector
FMA Alliance
05.2020 - 05.2021
Customer Service Representative
IQOR
08.2018 - 01.2020
Customer Service Representative
Kelly Services
07.2015 - 03.2017
High School Diploma - undefined
Wilmer T. Hall Education Center