Maria Belem Martinez
El Paso
Summary
Dynamic professional with extensive experience in customer service and team leadership within the salon industry. Proven ability to implement effective training programs and manage daily operations, driving staff efficiency and client retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager/Technical Trainer
Supercuts
05.2019 - Current
- Led team of stylists to enhance customer service and satisfaction.
- Implemented training programs to improve staff efficiency and skill levels.
- Managed inventory, ensuring optimal stock levels for salon operations.
- Developed marketing strategies to increase local brand awareness and client retention.
- Conducted performance evaluations, providing constructive feedback to team members.
- Oversaw daily operations, ensuring adherence to health and safety regulations.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Hairstylist
Supercuts
03.2017 - 05.2019
- Provided personalized consultations to assess client needs and preferences.
- Executed a variety of hair cutting, coloring, and styling techniques to enhance customer satisfaction.
- Developed and maintained strong client relationships through exceptional service and follow-up communication.
- Trained junior stylists on advanced techniques and best practices in hairstyling services.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Education
High School Diploma -
Bowie High School
El Paso, TXCertificate of Technical Studies - Cosmetology
El Paso Community College
El Paso, TX12-2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Goal setting
- Conflict resolution
- Workforce management
Accomplishments
Member of the El Paso Community College Cosmetology Advisory Committee: 2023-Present
Languages
Spanish
English
Certification
- State of Texas Cosmetology License - 2016
Timeline
Manager/Technical Trainer
Supercuts
05.2019 - Current
Hairstylist
Supercuts
03.2017 - 05.2019
High School Diploma -
Bowie High School
Certificate of Technical Studies - Cosmetology
El Paso Community College