Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Maria Belem Martinez

El Paso

Summary

Dynamic professional with extensive experience in customer service and team leadership within the salon industry. Proven ability to implement effective training programs and manage daily operations, driving staff efficiency and client retention.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager/Technical Trainer

Supercuts
05.2019 - Current
  • Led team of stylists to enhance customer service and satisfaction.
  • Implemented training programs to improve staff efficiency and skill levels.
  • Managed inventory, ensuring optimal stock levels for salon operations.
  • Developed marketing strategies to increase local brand awareness and client retention.
  • Conducted performance evaluations, providing constructive feedback to team members.
  • Oversaw daily operations, ensuring adherence to health and safety regulations.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.

Hairstylist

Supercuts
03.2017 - 05.2019
  • Provided personalized consultations to assess client needs and preferences.
  • Executed a variety of hair cutting, coloring, and styling techniques to enhance customer satisfaction.
  • Developed and maintained strong client relationships through exceptional service and follow-up communication.
  • Trained junior stylists on advanced techniques and best practices in hairstyling services.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.

Education

High School Diploma -

Bowie High School
El Paso, TX

Certificate of Technical Studies - Cosmetology

El Paso Community College
El Paso, TX
12-2016

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Goal setting
  • Conflict resolution
  • Workforce management

Accomplishments

Member of the El Paso Community College Cosmetology Advisory Committee: 2023-Present

Languages

Spanish
English

Certification

  • State of Texas Cosmetology License - 2016

Timeline

Manager/Technical Trainer

Supercuts
05.2019 - Current

Hairstylist

Supercuts
03.2017 - 05.2019

High School Diploma -

Bowie High School

Certificate of Technical Studies - Cosmetology

El Paso Community College