Maria Belen Gimenez
Park City
Summary
Proven to excel in high-pressure environments, I've adeptly managed guest relations and service efficiency at St Regis Deer Valley, enhancing customer satisfaction and operational flow. My expertise in multitasking and active learning has driven improvements in service delivery and team collaboration, showcasing my commitment to excellence and strong customer service skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Busser
Yuki Yama
10.2024 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Restaurant Hostess
Yuki Yama
10.2024 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Food Runner
Yuki Yama
10.2024 - Current
Food Runner
The Spur Bar and Grill
09.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Restaurant Hostess
High West Distillery
09.2023 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Server Assistant
St Regis Deer Valley
04.2023 - 07.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
In-Room Dining Server
St Regis Deer Valley
12.2022 - 04.2023
- Developed strong relationships with repeat guests, providing consistent quality service during each stay.
- Efficiently managed multiple orders simultaneously while maintaining excellent service levels and accuracy.
- Collaborated with kitchen staff to ensure prompt preparation and delivery of food items.
Housekeeping Supervisor
St Regis Deer Valley
12.2019 - 03.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
Education
Bachelor Of Social Science -
Monsenor Lasagna
Asuncion - Paraguay12.2015
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Handling Complaints
- Server Support
Certification
Food Handler
Alcohol Handler
Forbes training
Languages
English
Full Professional
Timeline
Busser
Yuki Yama
10.2024 - Current
Restaurant Hostess
Yuki Yama
10.2024 - Current
Food Runner
Yuki Yama
10.2024 - Current
Food Runner
The Spur Bar and Grill
09.2024 - Current
Restaurant Hostess
High West Distillery
09.2023 - Current
Server Assistant
St Regis Deer Valley
04.2023 - 07.2024
In-Room Dining Server
St Regis Deer Valley
12.2022 - 04.2023
Housekeeping Supervisor
St Regis Deer Valley
12.2019 - 03.2020
Bachelor Of Social Science -
Monsenor Lasagna
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