Maria Beth Hawkins
Vandalia,IL
Summary
Over 12 years of management experience focused on customer service and sales, with a proven track record in creating and executing KPIs. Expertise in process improvement strategies and training development to enhance organizational efficiency. Strong communication skills facilitate the presentation of solutions in complex scenarios. Recognized for effective leadership and team-building capabilities that drive performance and profitability.
Overview
20
20
years of professional experience
Work History
Pre-Post Sales Manager
Spectrum Reach
Saint Louis, MO
01.2023 - Current
- Collaborated with local sales managers to ensure proper order placement processes were followed.
- Implemented effective sales strategies that increased market share.
- Partnered with marketing team to design promotional materials targeting key customers.
- Assisted senior management in formulating long-term strategic growth objectives.
- Conducted regular meetings with staff to evaluate quarterly and annual goals.
- Coached and motivated team members to achieve revenue targets.
Senior Life Insurance Advisor
Family First Life
Lake Saint Louis, MO
12.2021 - 01.2023
- Meeting with Seniors to review life insurance options
- Cold Calling on phone and in person
Account Rep/Trainer
Family Business Services/Community Image Associates
Gastonia, NC
06.2020 - 01.2023
- Collaborated with community leaders in Missouri, Arkansas, Illinois, and Georgia to promote character-building programs for children and grandparents.
- Trained new employees on products, procedures, and performance expectations.
- Educated new hires on strategies to optimize income potential.
- Worked closely with VP to ensure training of representatives met company standards.
Emergency Dispatcher
St. Charles County
St Charles , MO
08.2021 - 11.2021
- Answering 911 phone lines, determine the nature of calls.
- Provide pre-arrival and post-dispatch instructions using EMD protocol.
- Operate and monitor six computer screens with different functionalities for fire and EMS.
- Prioritized calls based on severity level in order to ensure that those requiring immediate attention were addressed first.
- Effectively communicate to the public, co-workers, and supervisors.
- Provided medical instruction over the telephone while awaiting paramedics or ambulance arrival.
Blue Crew
The Grove Collaborative
St. Peter’s, MO
03.2020 - 08.2021
- Processed returns of defective merchandise efficiently and in accordance with company policy.
- Assembled customer orders accurately based on specific requests.
- Inspected incoming shipments for damage or discrepancies to ensure quality control.
Senior Life Insurance Advisor
Final Wishes Advisors
Wentzville, MO
09.2019 - 04.2020
- Sold life insurance products to seniors and veterans while assessing needs and affordability.
Recommended optimal solutions tailored to individual client circumstances for enhanced satisfaction. - Developed customized presentations that demonstrated the benefits of life insurance policies.
- Managed relationships with existing clients by providing ongoing support and guidance regarding their policies and investment goals.
Senior Ad Tech Consultant
Vivial (Formerly Berry Company)
St. Peters, MO
01.2005 - 09.2019
- Work with new and existing client base to provide benefits of online advertising.
- Sell various products and services, meeting with 3 to 4 clients daily and prospecting new clients daily.
- Maintain an excellent rapport with customers to increase company profits and client base.
Telephone Sales Manager
Vivial (Formerly Berry Company)
St. Peters, MO
05.2012 - 03.2016
- Managed team of 10 to 13 outbound sales representatives, driving sales of diverse advertisement types.
- Hired, coached, and developed over 100 full-time employees during seven-year tenure.
- Facilitated career progression for numerous employees who advanced to management roles.
- Implemented training programs to enhance sales techniques and product knowledge.
Regional Sales Manager and Trainer
Vivial (Formerly Berry Company)
St. Peters, MO
05.2009 - 04.2012
- Managed a team of 4 Sales Managers, reporting on a regional level, and approximately 30-40 Sales Representatives.
- Provide coaching and development to staff/managers, by demonstrating sales calls, roll-playing and by encouraging the use of a consultative sales approach.
- Traveled to various locations to assist with managing day-to-day operations (while maintaining services at the branch office).
- Coached and developed new/veteran sales representatives, with training classes ranging from 3-15 sales representatives. Conducted between 2-3 training classes 2 times monthly.
- Led weekly training sessions highlighting proven sales techniques and how to maximum income.
- Created a strategic training program to ensure operational success and adherence to performance objectives.
Education
BACHELOR OF SCIENCE -
Western Illinois University
Macomb, ILASSOCIATE OF ARTS - Liberal Arts
Kaskaskia College at Greenville
Greenville, ILSkills
- Training and development
- Employee development
- HR liaison/compliance
- Management liaison
- Planning and goal execution
- Relationship building
- Problem conflict resolution
- Leadership and mentoring
- Company profitability focus
- Strong team-building skills
- Excellent communication skills
- Solution selling
- Emotional intelligence
- Team leadership
- Teach, encourage, coach
Timeline
Pre-Post Sales Manager
Spectrum Reach
01.2023 - Current
Senior Life Insurance Advisor
Family First Life
12.2021 - 01.2023
Emergency Dispatcher
St. Charles County
08.2021 - 11.2021
Account Rep/Trainer
Family Business Services/Community Image Associates
06.2020 - 01.2023
Blue Crew
The Grove Collaborative
03.2020 - 08.2021
Senior Life Insurance Advisor
Final Wishes Advisors
09.2019 - 04.2020
Telephone Sales Manager
Vivial (Formerly Berry Company)
05.2012 - 03.2016
Regional Sales Manager and Trainer
Vivial (Formerly Berry Company)
05.2009 - 04.2012
Senior Ad Tech Consultant
Vivial (Formerly Berry Company)
01.2005 - 09.2019
BACHELOR OF SCIENCE -
Western Illinois University
ASSOCIATE OF ARTS - Liberal Arts
Kaskaskia College at Greenville
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