Maria Camila Florez
Bogota,Colombia
Summary
Reliable team player with a love for building impactful customer relationships. To obtain a position with a growing company where I can utilize and further refine my skills to achieve company goals.
Overview
8
8
years of professional experience
Work History
Solar Site Survey Administrator
Exactus Energy
01.2023 - Current
- Managed technician schedule to coordinate calendar and arrange travel.
- Developed effective plans in alignment with goals and specifications.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained customer communications, and tracked records through delivery.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
Work Study Opportunity, Versatile Employee
Joe And The Juice
02.2022 - 09.2022
- Greeted, hosted, and tended to approximately 400-500 customers daily
- Promoted customer loyalty through consistent, friendly service
- Daily cash reconciliation and balancing – identifying and resolving any discrepancies
- Inventory preparation and organization.
Barista
Love Juice
11.2021 - 01.2022
- Monitored company inventory to maintain stock levels and databases up-to-date
- interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
Streetlab
03.2021 - 07.2021
- Cultivated positive guest relations by managing information and speedy seating
- Managed customer question, reservations, and to-go orders by phone
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Project Manager
Nearshore Solutions
11.2018 - 02.2020
- Modified and directed project plants to meet organization’s needs
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Technical Support Representative
Convergys
02.2017 - 06.2018
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Managed high levels of call flow
- Used ticketing systems to manage and process support actions and requests.
Missionary
Church of Jesus Christ of Latter
11.2015 - 11.2016
Customer Service/Bilingual Customer Service Representative
Sitel
07.2015 - 10.2015
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Managed product and service questions, advocated for new and current products to inform and encourage potential customers.
Education
Certificate - Business & Entrepreneurship
BYU IDAHO (Pathway)
Remote Bogota, Colombia01.2018
Studies - International Relations & Affairs
Pontificia Universidad Javeriana
Bogota, Colombia2014
High School Diploma -
Liceo San Basilio
Bogota, Colombia08.2013
High School -
Wando High School
Mt. Pleasant, SC08.2011
Skills
- Friendly, inviting customer service
- Adaptability & Troubleshooting
- Task organization/prioritization
- Work Planning and Prioritization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Solar Site Survey Administrator
Exactus Energy
01.2023 - Current
Work Study Opportunity, Versatile Employee
Joe And The Juice
02.2022 - 09.2022
Barista
Love Juice
11.2021 - 01.2022
Streetlab
03.2021 - 07.2021
Project Manager
Nearshore Solutions
11.2018 - 02.2020
Technical Support Representative
Convergys
02.2017 - 06.2018
Missionary
Church of Jesus Christ of Latter
11.2015 - 11.2016
Customer Service/Bilingual Customer Service Representative
Sitel
07.2015 - 10.2015
Certificate - Business & Entrepreneurship
BYU IDAHO (Pathway)
Studies - International Relations & Affairs
Pontificia Universidad Javeriana
High School Diploma -
Liceo San Basilio
High School -
Wando High School
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