Katrina Perez
Patient Satisfaction Surveyor
Homestead,FL
Summary
Highly-motivated individual with a desire to take on new challenges full-time and remotely. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Survey Interviewer -part-time
Independently Employed with Crossroads Group, INC
Keller, TX
10.2007 - Current
- Contact medical, dental, and vision interviewees by telephone only via Vonage; information provided by OSMS database.
- Completion of over 500 surveys within 10 weeks per quarter.
- Restate questions without altering meaning to facilitate participants' comprehension and collect high-quality data.
- Probe for relevant information without influencing responses.
- Several years with difficult projects for the NY population but also worked with CA, TN, and GA.
Liquor Store Associate and Cashier
Bj's Wholesale Club
Homestead, FL
02.2015 - 09.2018
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
- Minimized product loss with proper rotation and handling of bottles, cans, and cases.
- Computed purchases and received cash with correct change for lottery ticket sales and processed credit/debit payments for liquor.
- My team was rated 'above the bar' for store organization and cleanliness, employee retention, theft control, and customer satisfaction.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Associate of Applied Science - Computer Programming
Kingsborough Community College of The City University of New York
Brooklyn, NYSkills
- Unbiased Interviewing
- Inviting tone of voice
- Computer Skills
- Customer Service
- Follow Directions
- Microsoft Office
- Flexible Schedule
- Calm Under Pressure
- Active Listening
- Phone and Email Etiquette
- Data Collection
- Client Interaction
- Typing and Written Communication
- English Fluency with some Spanish
Timeline
Liquor Store Associate and Cashier
Bj's Wholesale Club
02.2015 - 09.2018
Survey Interviewer -part-time
Independently Employed with Crossroads Group, INC
10.2007 - Current
Associate of Applied Science - Computer Programming
Kingsborough Community College of The City University of New York
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