Sonia Rivera
New York,NY
Summary
Adept Telephone Interviewer talented at conducting phone interviews to gather high-quality responses to established questions. Talented in remaining personable with a pleasant phone voice while maintaining rapid data entry skills. Responsible with an emphasis on consistently following set protocols.
Responsible, reliable, hardworking and highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Seeking entry level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Market Research Telephone Interviewer
Central Marketing
New York, NY
06.2018 - 10.2019
- Updated databases regularly with completed notes from each telephone interview conducted.
- Maintained accurate records of all conversations conducted during the phone interviews.
- Compiled data from surveys given out during telephone interviews into easy-to-read summaries for review by management team.
- Utilized customer service skills to build rapport with applicants quickly over the phone, ensuring an enjoyable experience for both parties involved in the conversation.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Made outbound phone calls to collect information from participants.
- Recorded information about calls and attempts to contact individuals.
- Notified phone interview participants of set information and interview's purpose.
- Reviewed data obtained from interview for completeness and accuracy.
- Contacted consumers from prepared list to conduct interviews to obtain information.
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
- Met with supervisor daily to submit completed assignments and discuss progress.
Market Research Telephone Interviewer
National Surveys
New York, New York
01.2016 - 02.2018
- Updated databases regularly with completed notes from each telephone interview conducted.
- Maintained accurate records of all conversations conducted during the phone interviews.
- Resolved customer complaints promptly and professionally.
- Utilized customer service skills to build rapport with applicants quickly over the phone, ensuring an enjoyable experience for both parties involved in the conversation.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Made outbound phone calls to collect information from participants.
- Recorded information about calls and attempts to contact individuals.
- Notified phone interview participants of set information and interview's purpose.
- Reviewed data obtained from interview for completeness and accuracy.
- Met with supervisor daily to submit completed assignments and discuss progress.
- Contacted consumers from prepared list to conduct interviews to obtain information.
- Used computers or specified forms to compile, record and code results or data from interview or survey.
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
- Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
Market Research Telephone Interviewer
International Point of Contact
New York, New York
01.2013 - 11.2014
- Updated databases regularly with completed notes from each telephone interview conducted.
- Researched industry trends related to interviewing techniques used over the phone in order to stay current with best practices.
- Resolved customer complaints promptly and professionally.
- Utilized customer service skills to build rapport with applicants quickly over the phone, ensuring an enjoyable experience for both parties involved in the conversation.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Made outbound phone calls to collect information from participants.
- Notified phone interview participants of set information and interview's purpose.
- Met with supervisor daily to submit completed assignments and discuss progress.
- Contacted consumers from prepared list to conduct interviews to obtain information.
- Used computers or specified forms to compile, record and code results or data from interview or survey.
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
- Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
Education
GED -
MCSM- Manhattan Center For Science And Mathematics
New York, New York06-1989
Some College (No Degree) - Computer Science
BMCC- Borough of Manhattan Community College
New York, New YorkSkills
- Follow-up skills
- Data Recording
- Interviewing Clients
- Call Center Operations
- Phone interviewing
- Customer communications
- Confidentiality
- Data Collection
- Organization
- Data Entry
- Computer Skills
- Team Collaboration
- Survey Question Interpretation
- Relationship Building
- Excellent Communication
- Organizational Skills
- Continuous Improvement
- Self Motivation
- Teamwork and Collaboration
- Client interaction
- Active Listening
- Inbound and outbound calls
- Detail Oriented
- Time management abilities
- Reliability
- Flexible Schedule
- Effective Communication
- Professionalism
- Adaptability and Flexibility
- Active Learning
- Problem-solving abilities
- Attention to Detail
- Creative Thinking
- Customer Service
- Social Perceptiveness
- Unbiased Interviewing
- Problem-Solving
- Recordkeeping
- Analytical Thinking
- Goal Setting
- Customer Engagement
- Time Management
- Task Prioritization
- Multitasking
- FLUENT IN [English, Spanish]
- [35] WPM
Timeline
Market Research Telephone Interviewer
Central Marketing
06.2018 - 10.2019
Market Research Telephone Interviewer
National Surveys
01.2016 - 02.2018
Market Research Telephone Interviewer
International Point of Contact
01.2013 - 11.2014
GED -
MCSM- Manhattan Center For Science And Mathematics
Some College (No Degree) - Computer Science
BMCC- Borough of Manhattan Community College