Acrobat
Maria Carmen Donnelly
Gastonia,NC
Summary
Hardworking and passionate job seeker with strong organizational skills with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Eager to secure entry-level position.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Assistant
Non Appropriated Fund, United States Army
Fort Irwin, CA
09.2022 - Current
- Gathered, organized and modeled data to assist management in making key decisions. Staff attendance increase 50% monthly with lower call outs.
- Prepared and proofread reports detailing operations activities.
- Assisted with facility scheduling and customer service.
- Solved problems timely and effectively, ensuring customer satisfaction. Customer satisfaction increase 25% first week and by 40% third week.
- Increased profitability by 40% and productivity by minimizing downtime and streamlining quality control procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
General Merchandise Associate
Target
Colorado Springs, CO
11.2021 - 06.2022
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Rang up customer purchases and carefully counted back currency and bills, reducing drawer errors 25%.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Managed order availability by keeping detailed records of stock inventory in ZEBRA Technology TC51.
- Managed timely and effective replacement of damaged or missing products.
- Prepared and checked outbound shipments for accuracy.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained productivity and accuracy while continuously lifting and unpacking over 50 pounds of general merchandise packages.
- Safely and securely loaded items to prevent damage during transport.
- Followed orders precisely for correct items, sizes and quantities.
- Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes 80%.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Operations Clerk
Non Appropriated Fund, United States Army
FORT BENNING , GA
08.2020 - 08.2021
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Restocked supplies and submitted purchase orders to maintain stock levels. Work orders to fix fitness equipment waiting time decreased 80%.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents for 5 fitness centers & aquatic's department.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Responded to inquiries from callers seeking information over 15-20 calls per day.
- Arranged meetings and coordinated resources for use by attendees.
- Monitored usage of (excel) supplies and contacted vendors to place new orders for replenishment.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to (Excel) database.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to (MS Office) database.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Coordinated travel arrangements for staff, such as setting appointments and securing transit and lodging accommodations.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Program Assistant
Child Development Center, Army
Fort Carson, CO
01.2015 - 01.2016
- Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
- Managed effective program outreach plans with strategic use of speakers and tours to enhance community engagement and increase participant numbers.
- Maintained efficient and balanced calendar of current participants, around 200 students and 15 staff meetings and assessments.
- Made copies, proofed documents and distributed mail to provide administrative support to staff.
- Created safe, fun environment for children and teens attending special programs at SAC and WEST CDC facility.
- Explained and enforced rules and regulations of USA Army Parent Central programs.
- Assisted supervisor by completing administrative and clerical tasks for program.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
Education
MBA International Business
Universidad Internacional UNINTER
Cuernavaca Morelos, Mexico05-2008
BBA - Business
Hanzehoge-school
Groningen, Netherlands 06-2007
BBA - International Trade
Universidad Internacional UNINTER
Cuernavaca, Morelos Mexico 05-2006
BBA -
Francis Marions University
Florence, SC01-2004
Skills
- P>Business administration
- P>Administrative support
- P>Database Management
- P>Bookkeeping
- P>Accounting familiarity
- P>Project coordination
- P>Project planning
- P>Sorting and labeling
- P>65 WPM typing speed
- P>Filing and data archiving
- P>Spreadsheet management
- P>Self-Motivated
- P>Clerical Support
- P>Microsoft Software Proficiency
- P>Bilingual
Software
Photoshop
Microsoft
Languages
Spanish
Italian
Certification
CPR/First Aid
Food Handlers, ANSI
Restoration Management, CEHAT Spain
Food Handlers, CEHAT Spain
Kitchen Innovation, CEHAT Spain
SERVSAFE
Additional Information
Reference available upon request.
Timeline
Operations Assistant
Non Appropriated Fund, United States Army
09.2022 - Current
General Merchandise Associate
Target
11.2021 - 06.2022
Operations Clerk
Non Appropriated Fund, United States Army
08.2020 - 08.2021
Program Assistant
Child Development Center, Army
01.2015 - 01.2016
MBA International Business
Universidad Internacional UNINTER
BBA - Business
Hanzehoge-school
BBA - International Trade
Universidad Internacional UNINTER
BBA -
Francis Marions University
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