Maria Celeste Zaragoza
Mecca,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
10.2016 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Hostess
Shadow Hills Country Club
08.2016 - 12.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
Desert Mirage High School
Thermal, CA06.2015
Skills
- Preservation Methods
- Upselling
- POS System Operations
- Leading Employees
- Opening and Closing Coordination
- Spanish Fluency
- Coordinating with Supervisors
- Team Leadership
- Safe Food Handling Practices
- New Hire Training
- multitasking
- Exceptional Customer Service
- Equipment and Store Cleaning
Accomplishments
- Supervised team of 5 staff members.
- Barista trainer
Certification
Food handlers card.
Barista trainer
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Barista
Starbucks
10.2016 - Current
Hostess
Shadow Hills Country Club
08.2016 - 12.2016
High School Diploma -
Desert Mirage High School
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