Maria Christina Eduvala
Fremont,CA
Summary
To further promote my expertise as a well-rounded salesperson knowledgeable in the different facets of banking sales with focus on building relationships with bank clients.
I am currently a Private Client Banker with a primary responsibility to deepen client relationship and provide exceptional customer service experience by promoting various banking services to new as well as existing clients. Prior to my current job, I was a Wealth Management Specialist, Private Banker and Licensed Investment Specialist in the Philippines. Most of my sales career revolves around bank sales revenue generation, customer service and branch operations management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Private Client Banker
Chase Bank
Fremont, CA
10.2022 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Analyzed financial data to provide tailored banking solutions for high-net-worth clients.
- Oversaw complex account management processes, ensuring compliance with regulatory standards.
- Mentored junior bankers on best practices in private client services and relationship management.
- Managed approximately 30 calls, emails and other correspondences from customers.
- Implemented effective referral strategies within the branch network, increasing collaboration between teams for increased revenue generation.
Senior Personal Banker
Fremont Bank
05.2018 - 08.2022
- Open personal and business accounts for existing and new-to-bank clients
- Provide excellent after sales customer service by coordinating various bank needs of the clients to appropriate departments
- Cross-sell other bank products such as residential mortgage, home equity line of credit, commercial lending, commercial property mortgage, credit cards and alternative channels such as online banking, mobile banking and electronic statements to existing and prospective clients of the bank
- Mitigate potential risks of the bank by adhering to bank processes while maintaining client satisfaction
- Assist branch operations with their day-to-day task such as calling clients to confirm certain bank transactions, conduct regular and surprise cash count, assist clients in safe deposit box access, etc
- Train new associates on sales processes particularly new account opening and certain bank operational procedures
- Utilize leads list and generate sales thru several sales activities such as outbound calls, soliciting accounts outside the branch and asking for referrals from existing clients
- Create a sense of loyalty with existing clients by providing timely review of their current portfolio
- Deepen relationship with client by uncovering client needs and offer them appropriate solutions
- Achievements: Elite Associate Q3 2019
Private Banker
Metrobank Private Wealth
01.2016 - 01.2017
- Manage a portfolio of clients with at least $2MM in volume
- Make available investment solutions to clients based on their risk appetite
- Manage bank relationship of clients thru timely market update and providing insights to investment portfolio direction
- Grow portfolio thru leads generation activities
- Maintaining a high standard of reliability by accomplishing various investment certifications and licensure
- Generate fee based income for the bank by actively creating investment opportunities for clients
Relationship Manager
Standard Chartered Bank
01.2011 - 01.2017
- Grow and manage a portfolio of Priority Banking clients with at least $100M total relationship balance
- Conduct timely portfolio reviews of existing and potential wealth management clients and provide recommendations based on client’s risk appetite, objective, time horizon, and availability of investment products
- Communicate with clients in a timely manner about market investment outlook and upcoming investment products to grow client’s assets under management
- Generate Priority Banking new-to-bank clients per month through active solicitation
- Generate sales revenue from deposit volume growth, new-to-bank headcount, investments revenue, and other revenue from various banking channels like foreign exchange, personal loans and credit cards and pre-need insurance
- Train newly-hired Relationship Manager Associates on wealth management and bank operations
- Handled a 150-customer wealth management portfolio base estimated at $320MM in Assets Under Management
- Achievements: Top 3 Relationship Manager (bank-wide) in total sales revenue generated for year ending 2015
- Wealth Management Performance Awardee for Mutual Fund Sales for year 2014
- Official bank representative to Pru Life UK headquarters business visit to London, United Kingdom, September 2013 for pre-need insurance
Assistant Branch Manager
Citibank, N.A.
01.2006 - 01.2011
- Handled a 300-customer wealth management portfolio base of around US $11Million in Assets Under Management
- Monitor net revenue per customer
- Deepen deposit volume and acquire new-to-bank customers with a minimum of $50M total relationship balance via active leads generation, soliciting referrals, and extensive customer networking
- Assist associates with various banking activities such as opening of new accounts, creating certificates of deposit, processing investments transactions, and coordinating with various units to address client concerns and/or requests
- Pro-actively cross-sell other bank products to customers such as insurance, credit cards, international personal banking, and online banking facility thru the OneSell Program
- Supervise new hired Customer Service Officers on bank operations, company policies, branch customer interaction and sales generation thru various channels
- Secure approvals for operations procedures in a timely manner
- Achievements: Voice of Employee Champion, 2008 to 2011
- Average goal scorecard of 100+%, 2009-2011
- Recipient of the Citibank Asia Pacific Community Bulletin Quality Excellence Individual Award, September 2008
- Top 5 Personal Banker Daily Investment Revenue Generators, 2008-2011
- Awarded Top 2 Personal Banker Investment Revenue Generator for the period 4Q 2008- 1Q 2009
- Awarded Top 3 Personal Banker with the highest successful Credit Card referral for 4Q 2008 – 1Q 2009
- Recipient of Citibank, N.A. Philippines Champion’s Forum Award, 2009
Customer Service Officer
Bank of the Philippine Islands
01.2004 - 01.2006
- Log customer requests and complaints, monitor progress and/or resolution and provide feedback to clients within the required turnaround time
- Pro-actively cross-sell other bank products such as housing and automobile loans, credit cards, and online banking facility thru inbound and outbound call efforts
- Achieve a call quota of at least 100 calls per day by managing time of each inbound call
- Achieve zero customer complaints and attrition
- Achievements: Consistently met monthly sales quota across all metrics: bank deposit account opening, credit card applications, housing/automobile loan applications, online banking facility usage, customer service
- Awarded a Certificate of Recognition for garnering highest rating in Quality Call Monitoring of the Phonebanker Certification Program, January 2005
- Passed the required 6-month Phonebanker Certification Program on Deposits, Credit Cards, Loans, Alternative Channels
Education
Masters in Business Administration -
Ateneo De Manila Graduate School of Business
01-2014
Bachelor of Arts - Speech Communication
University of The Philippines
01-2004
Skills
- Ability to understand basic investment principles
- Cash management
- Customer Service-oriented
- Relationship building and management
- Banking
- Teller support
- Sales expertise
- Client confidentiality
Certification
- Anti –Money Laundering Certification, Central Bank of the Philippines; July 2004, Bank of the Philippine Islands, Makati City, Philippines
- Regional Investment Certification; January 2007; Citibank, N.A., Quezon City, Philippines
- Mutual Fund Certification; February 2007; ING, Makati City, Philippines
- Foreign Exchange Trading Certification; April 2007; Citibank, N.A., Makati City, Philippines
- Options and Premium Deposit Accounts Certification; June 2007; Citibank, N.A., Quezon City, Philippines
- Bonds Certification; August 2007; Citibank, N.A., Quezon City, Philippines
- Structured Notes Certification; February 2008; Citibank, N.A., Quezon City, Philippines
- Certification for the Fixed Income Salesman, December 2008; Securities of Exchange and Commission, Mandaluyong City, Philippines
- Insurance Certification; August 2009; Citibank, N.A., Quezon City, Philippines
- Premium Currency Investment Certification, November 2011; Standard Chartered Bank, Makati City
- Securities Representative Certification Examination, August 10, 2012; Securities of Exchange and Commission, Mandaluyong City, Philippines
- Signature Identification and Fraud Detection Certification, September 22, 2012, Standard Chartered Bank Head Office, Makati City
- Investment Company Representative Certification Examination, Securities of Exchange and Commission, April 12, 2013, Mandaluyong City, Philippines
- NMLS (Nationwide MultiState/Mortgage Licensing System and Registry)
- FINRA Series 6: Investment Company and Variable Contracts Products Representative
- Life Insurance Agent [Including Annuities & Variable Contracts]
- FINRA Series 63 - Uniform Securities Agent State Law Exam
- SIE (FINRA Securities Industry Essentials)
- CNP - Certified Notary Public
Timeline
Private Client Banker
Chase Bank
10.2022 - Current
Senior Personal Banker
Fremont Bank
05.2018 - 08.2022
Private Banker
Metrobank Private Wealth
01.2016 - 01.2017
Relationship Manager
Standard Chartered Bank
01.2011 - 01.2017
Assistant Branch Manager
Citibank, N.A.
01.2006 - 01.2011
Customer Service Officer
Bank of the Philippine Islands
01.2004 - 01.2006
Masters in Business Administration -
Ateneo De Manila Graduate School of Business
Bachelor of Arts - Speech Communication
University of The Philippines