Maria Corazon Soriano
San Diego,CA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
8
8
years of professional experience
Work History
Operatiins Clerk
Naval Base San Diego Child Development Center
3285 Santo Road, San Diego, CA
04.2017 - Current
- Utilized office management software to record and track children’s information.
- Input data into spreadsheets.
- Handled sensitive information with discretion while maintaining strict confidentiality in compliance with tge CYP policies abd legal requirements.
- Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
- Responded to inquiries from callers seeking information.
- Facilitated smooth communication between teachers and admin by acting as a liaison, sharing relevant information and updates as necessary.
- Created and maintained detailed records of all center’s activities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained organized records of all transactions, ensuring easy access to information when needed for audits or reporting purposes.
- Edited and proofread documents for accuracy and completeness.
- Compiled and analyzed data to produce reports.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
- Provided clerical support to CYP employees by copying, printing chikdren’s pictures and bane tags, and filing documents.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding of new employees.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor Of Science In Commerce Major In Mgt. - Business Administration And Management
Far Eastern University
Philippines04.1988
Skills
- Data Entry
- Information Processing
- Records Management
- Flexible and Adaptable
- Basic Bookkeeping
- Invoice Processing
- Filing system
- Maintaining records
- Documentation processing
- Microsoft Office
- Office Supply Management
- Data Recording
- Customer Communication
- Professional and mature
- Multitasking
- Recordkeeping
- Clerical Support
- Microsoft Word
- Verbal Communication
- Cultural Awareness
- Customer Relations
Timeline
Operatiins Clerk
Naval Base San Diego Child Development Center
04.2017 - Current
Bachelor Of Science In Commerce Major In Mgt. - Business Administration And Management
Far Eastern University