MARIA DANIELA MENDOZA VERA

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Analyzed problems and worked with teams to develop solutions.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
• Participated in workshops and presentations related to projects to gain knowledge.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
• Prepared project presentations and reports to assist senior staff.
• Explored new technologies and approaches to streamline processes.
• Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
• Conducted research for various projects, leading to well-informed decisions and successful outcomes.
• Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
• Contributed to project success by diligently performing literature reviews.
• Compiled and presented reports on competitor analysis, offering valuable insights for strategic decisions.
• Supported customer service improvements with detailed feedback analysis.
• Boosted social media engagement through creative content creation.
• Aided in enhancing website user experience with thorough usability testing.
• Facilitated smoother communication channels by organizing regular team meetings.
• Conducted comprehensive market research to inform strategic planning.
• Helped streamline client onboarding processes, leading to smoother client experience.

• Increased preventative care measures by promoting patient education on healthy lifestyle choices and risk factor management.
• Facilitated timely referrals to specialists when necessary, ensuring seamless continuity of care for patients.
• Provided compassionate end-of-life care for terminally ill patients, offering comfort measures while working closely with palliative care teams.
• Enhanced patient care by implementing evidence-based practices and treatment plans.
• Created customized treatment plans that took into account not only the medical aspects but also the psychological well-being of each patient.
• Maintained meticulous documentation of all patient interactions, ensuring accuracy in billing processes and continuity of care.
• Conducted thorough physical examinations, diagnostic tests, and medical history reviews for accurate diagnosis and disease prevention strategies.
• Mentored medical students and residents during their internal medicine rotations, fostering professional growth and development.
• Implemented telemedicine services to expand access to healthcare for remote or homebound patients, enhancing overall patient experience.
• Streamlined clinic workflow for improved efficiency in appointment scheduling and patient followups.
• Participated in quality improvement projects aimed at enhancing patient safety, reducing medical errors, and streamlining workflows.
• Promoted health equity by addressing social determinants of health affecting vulnerable populations within the practice setting.
• Reduced hospital readmission rates through diligent follow-up appointments and communication with primary care physicians.
• Served as an advocate for patients navigating complex healthcare systems, empowering them to make informed decisions about their health.
• Assisted in the development and implementation of clinical protocols, improving overall efficiency and standardization within the practice.
• Optimized clinical outcomes with accurate diagnoses and tailored treatment plans for each individual patient.
• Collaborated with multidisciplinary teams to provide comprehensive care for patients with complex medical conditions.
• Improved quality of care by staying abreast of the latest research, attending medical conferences, and participating in continuing education opportunities.
• Developed strong physician-patient relationships, resulting in improved patient satisfaction and trust.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Assisted manager in all aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
• Demonstrated adaptability by quickly mastering new software applications for various tasks.
• Increased efficiency by implementing new processes and providing administrative support to management.
• Expedited project completion times due to the ability to multitask effectively under tight deadlines.
• Assisted managers in decision-making processes based on thorough research and analysis of available data.

• Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
• Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
• Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
• Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
• Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
• Assisted guests with special requests, such as room upgrades or late check-outs, enhancing their overall stay experience.
• Maintained a high level of product knowledge about the hotel''s amenities services, enabling detailed explanations to guests efficiently guiding them toward those most suited their preferences.
• Managed reservations while maintaining accuracy and ensuring maximum occupancy rates.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Facilitated clear communication between various departments within the hotel optimizing efficiency responding quickly addressing issues that arose.

Diagnóstico y tratamiento de enfermedades infecciosas y parasitarias.

• Actively participated in continuing education opportunities to stay current on advancements within the veterinary field.
• Practiced veterinary medicine with emphasis on preventive care, chronic disease management and emergency medicine in small animals.
• Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
• Established positive relationships with clients through clear communication about their pets'' healthcare needs and follow-up appointments.
• Administered vaccinations to prevent the spread of common infectious diseases among animals in the community.
• Managed inventory of medications and supplies to ensure adequate stock levels while minimizing waste or expiration of products.
• Conducted thorough physical examinations of animals to assess overall health and identify potential issues.
• Performed surgical procedures for better animal health, including spaying, neutering, and orthopedic surgeries.
• Developed comprehensive treatment plans to address complex medical conditions in collaboration with clients and referring veterinarians.
• Provided emergency services during after-hours situations for critical patient care when needed.
• Diseño y ejecución de programas de vacunación y desparasitación.
• Atención clínica y preventiva a animales de compañía y producción.
• Asesoramiento en la prevención y control de zoonosis y enfermedades emergentes.
• Capacitación y formación de personal en el manejo y cuidado de animales.
• Participación en congresos, cursos y eventos de actualización profesional.
• Asesoramiento en nutrición y alimentación animal equilibrada.
• Participación en proyectos de investigación y desarrollo en el ámbito veterinario.
• Desarrollo de estrategias de marketing y promoción de servicios veterinarios.
• Coordinación y supervisión de equipos de trabajo en clínicas y hospitales veterinarios.
• Participación en comités de ética y bienestar animal en instituciones y empresas.
• Gestión y administración de centros de atención veterinaria
• Documentación de hallazgos médicos mediante la elaboración de informes
• Planificación de dietas balanceadas según las necesidades de cada animal.
• Comunicación de diagnósticos y tratamientos a los propietarios de los animales.
• Evaluación clínica, diagnóstico y prescripción de tratamientos a animales.
• Mantenimiento de limpieza, orden y medidas de seguridad en todas las áreas de trabajo.
• Aplicación de vacunas, microchips y tratamientos veterinarios.
• Elaboración de historial clínico de animales para su seguimiento veterinario.
• Interpretación de imágenes resultantes de radiografías y ultrasonidos.
• Comunicación con los propietarios de los animales para informar resultados de pruebas y tratamientos.
• Control de inventario de productos y materiales, y reposición de los mismos.
• Asesoramiento para la atención en la reproducción de pequeños animales.
• Elaboración de diagnósticos de problemas de salud de mascotas tras la consulta.
• Administración de vacunas y cuidados preventivos para evitar enfermedades.
• Realización de exámenes físicos para diagnosticar problemas de salud en animales.
• Administración de terapias y medicamentos para el tratamiento de enfermedades.
• Seguimiento de normativas y protocolos de bioseguridad y bienestar animal.
• Teamed with other veterinarians in large mixed practice to deliver care services.
• Collaborated with veterinary technicians for efficient patient care, ensuring accurate test results and timely treatments.
• Managed medication administration, dispensed prescriptions and replenished inventory, carefully accounting for controlled substances.
• Gathered pet health histories and symptoms to identify root cause of medical issues.
• Improved patient outcomes by accurately diagnosing and treating various animal illnesses and injuries.
• Created a welcoming environment for pet owners by addressing concerns with empathy and providing comprehensive explanations of treatment options.
• Provided effective pain management solutions using appropriate pharmaceuticals tailored to each individual patient''s needs.
• Utilized diagnostic imaging tools such as X-rays or ultrasounds for accurate identification of internal injuries or abnormalities in patients.
• Performed both scheduled and emergent surgeries on small animals and exotic species.
• Delivered compassionate end-of-life care through thoughtful communication with pet owners and administration of humane euthanasia when necessary.
• Educated pet owners on proper care techniques, such as diet, exercise, and preventative medicine.
• Mentored junior veterinarians in best practices for diagnosis, treatment planning, surgery, and client communication.
• Maintained a high standard of cleanliness within the clinic facility by adhering to strict sanitation protocols.
• Worked with local animal rescue organizations, wildlife officers and county shelter to provide veterinary services to animals on pro bono basis.
• Led, coached and developed team of associate veterinarians in all aspects of patient care and client management.
• Examined large and small animals to detect and determine nature of diseases or injuries.
• Enhanced clinic efficiency by streamlining appointment scheduling and maintaining organized medical records.
• Enhanced clinic safety protocols, minimizing risk of cross-contamination and spread of infectious diseases.