Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Work Preference
Software
Timeline
Generic
MARIA DE LOS ANGELES GARCIA

MARIA DE LOS ANGELES GARCIA

Aberdeen,MD

Summary


Accomplished Manager with extensive experience exceeding performance objectives through effective management and superior communication skills, and strategic business planning and management. Forward-thinking team leader skilled at operating departments efficiently to meet goals.Possesses talent for working in teams or independently, performing under pressure with a drive to overcome any challenge. Skilled in collaborating across internal functions to enhance customer experience and empowering staff to meet/exceed expectations. Detail-oriented, Proactive, and hardworking individual focused on continuous operational improvement.

Overview

36
36
years of professional experience
1
1
Certification

Work History

PM Warehouse Supervisor - 3PL Dover

Hub Group
06.2022 - 07.2025
  • As a 3PL location, I accomplished multiple tasks within established timeframes.
  • Managed our second shift by fostering open communication and collaboration with the morning shift crew and GE management
  • Conducted safety Audits, ensuring adherence to Hub Group policies, resulting in a safe, clean, and organized warehouse environment
  • Overseeing the Returns process: Route monitoring, Check-in, CPAYs update and audit, MARS - RTV paperwork, keeping RTV area under control, minimizing freight claims, requesting Replacement product when required, and completing order reschedule.
  • Built strong partnerships with ISPs and Delivery teams, assisting them at Delivery time being the bridge as a bilingual individual between customers and Teams.
  • Conducted product and parts inventory weekly, keeping our levels accurate.
  • Collaborated with Morning Supervisor and TM on various aspects of the daily operation: since Inventory Management including STH product, Route Monitoring, Inbound and outbound process, DT performance - based on scores and results, orders rescheduled, recruiting and retaining Delivery teams, being the primarily goal to find the most effective way to reduce costs and increase revenue and profits.
  • Completed special projects assigned by the Location Manager or Regional Manager.
  • Managed the location as a Manager intern during the process of a new location Manager hiring, keeping our location running smoothly, stepping up to learn new skills, taking responsibility for the Location Manager function, confidentially planning and making decisions related to recruiting new DT, routing, shipments, cancellations, escalations, and high-priority emails.

Warehouse Manager GE Dover Terminal

Forward Air Final Mile
09.2021 - 06.2022
  • Planned, organized, and managed daily operations, ensuring FA policies and procedures were followed
  • Redesigned warehouse layout to accommodate merchandise in our peak season, maximize space utilization, and optimize processes.
  • Implemented product inspection, detecting damaged products via Inbound, which helped to reduce 9% damage reported
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
  • Developed a strong team of warehouse employees with comprehensive training programs and performance evaluations.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
  • Implemented preventive maintenance schedule for warehouse equipment, reducing downtime and repair costs.
  • Initiated cross-training programs to create a more versatile and responsive workforce capable of covering multiple roles during peak periods.
  • Oversaw warehouse staff and maintained efficiency in a fast-paced environment.

Operations Supervisor - HYT GE Location

Forward Air Final Mile
12.2020 - 08.2021
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Efficiently maintaining returns checks by obtaining accurate information and timely completing data entry in the GE system. This process avoided considerable open orders, discrepancies, and inventory issues.
  • Maintained open lines of communication with upper management, providing regular updates on operational progress or challenges faced in the warehouse.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Supervised and led an Inbound and Returns team, maximizing their strengths and performance under a smooth work environment. Open to gaining knowledge and experience by learning more tasks and taking responsibility for them

Operations Manager in Training

Home Delivery Inc
01.2020 - 03.2020
  • Main Client - Mattress Firm
  • Leveraged Bilingual capabilities in the Spanish language to bridge the communication gap between customers and delivery teams, significantly improved service quality
  • Motivated and led a team to achieve a 100% score in customer surveys by delivering high-quality service; also secured positive feedback from Mattress Firm management; Home Delivery Inc. received Mattress Firm's Director of Operations' special recognition.
  • Provided high-quality service to all customers by ensuring on-time product delivery and swift queries/complaints.
  • Managed all business operations and achieved performance goals with and through 12 highly skilled Delivery Teams.
  • Promoted seamless communication between delivery teams and customers, increased coordination, and collaborative achievement of business goals.
  • Conducted daily product audits, verifying complete product in line with zero damages, evaluating the product's quality, and queued for delivery.
  • Provided Timely remuneration to staff members through weekly preparation of payroll.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Operations Supervisor BWI Terminal

Forward Air - Final Mile
01.2017 - 12.2019
  • Main Client - GE
  • Maintained seamless workflow at the terminal by actively engaging in and promoting coordination between warehouse staff, admins, and management.
  • Assessed the adequacy of existing operations and implemented measures to enhance efficiency and support the organization's internal capacity.
  • Led, motivated, and supported a five-member team to achieve all KPI's and performance results.
  • Coordinated with contractors and twenty delivery teams, adhered to all FA policies and procedures, assuring an efficient returns process.
  • Promoted workplace safety and a rewarding work environment, conducive to increasing staff performance.
  • Improved the productivity of the Terminal Manager by providing support on the task recommended
  • Enable the outbound Supervisor to develop and implement a white-glove program, as well as provide efficient inventory management, significantly reducing damaged/inaccurate goods delivery to customers.
  • Contributed towards the professional development of new staff members by providing training on Inventory management, customer service, and product returns
  • Supported concerted effort of the winning team as the 2019 Best Terminal within the Forward Air Final Mile group, receiving recognition by securing first place.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.

DC2 Outlet Manager

Bobs Discount Furniture
06.2016 - 01.2017
  • Planned, organized, and systematically coordinated Daily work with the outlet crew, providing updates on daily plans, tasks, timelines, and performance expectations.
  • Headed the implementation of the Outlet process in DC@, following DC1 policies and procedures, adapted to a new environment.
  • Supported Outlet operations by training and supervising the outlet team
  • increased operational efficiency by communicating, actively engaging and supporting Outlet stores management and DC1 management
  • Enforced measures to reduce product wastage, and improve outbound load-out quality in the building trailers' process
  • Conducted regular performance reviews, identifying areas of improvement and providing actionable feedback to employees.
  • Raised volume of product loaded in the outlet trailers, making fit 140 units instead of 100 units per trailer; volume of trashed product decreased by 5% and reduced new product volume to complete outlet sets by 50%
  • Evaluated employee productivity metrics regularly, adjusting goals accordingly to drive performance improvements.
  • Established clear communication channels between management team members for optimal information sharing across departments.
  • Implemented loss prevention measures to minimize theft incidents while maintaining excellent customer service levels.

Returns Coordination Group Manager

Bob's Discount Furniture, Distribution Center
03.2012 - 07.2016
  • RCG Department was created as an Auditing Department, an extension of the Operations Department, supporting Shipping, Customer Care, Returns, and Inventory, focused on following the merchandise transit in the operation process
  • BDF worked in partnership with 2PL delivery companies: XPO and Cory (now JB Hunt), and RCG was the Supporting department for the Delivery locations, assisting with the RTV process and following the merchandise transit.
  • In RCG was created the Returns process, policies, and procedures were created for being followed by 2PL partners. I had the opportunity to implement and put in place the Returns Process in one location.
  • Oversaw the operation, ensuring that all merchandise was shipped to the correct locations and that the merchandise was received. After delivery, units returned to the location should be loaded onto the returns trailer to come back at DC correctly identified and tagged, helping the DC Returns department to receive the merchandise accordingly, put away to the correct locations, keeping the inventory accurate, flowing smoothly, and customers' accounts updated.
  • Optimized resource allocation by identifying underutilized assets and reallocating them effectively within the organization.
  • Drove organizational change initiatives that resulted in streamlined operations, improved employee morale, and increased efficiencies throughout the group.
  • Collaborated with other group managers to develop best practices for operational efficiency across departments.
  • Championed a culture of continuous improvement within the department, encouraging innovation and creative problem-solving among staff members.

Regional Depot's Returns Manager

Bob's Discount Furniture, Distribution Center
07.2014 - 06.2016
  • Oversaw operational Depot Returns process with BDF policies and procedures on 10 depots/Terminals across the designated regions in the Mid-Atlantic Tri-state.
  • Supported newly opened terminals by strategizing and introducing the Depots Returns process and by training Terminal Returns staff members
  • Tracked all returned products enforcing returns policies and procedures; also, resolving technical issues when required and addressing discrepancies
  • Formed excellent collaboration with Delivery, Customer Care, Returns, and Inventory departments for systematic re-evaluation of the returns process.
  • Collaborated with Terminal and operations managers, building a strong relationship and partnership, and assisting in resolving operational concerns.
  • I was the bridge within our Returns' coordination group and DC returns departments, with the tracked information, the returns process was improved to be more efficient and accurate, and the returns process was implemented satisfactorily in all the terminals-depots adopting the new alignments, positively affecting the Inventory and Shipping departments.
  • Worked closely with Quality Assurance teams to address recurring product defects, leading to significant reductions in return rates over time.
  • Fostered a positive work environment within the returns department, promoting open communication and teamwork among employees to achieve departmental goals.
  • Delivered high-quality customer service by gathering feedback on product deficiencies.
  • Managed the returns team, ensuring high-quality work and timely completion of tasks.
  • Conducted regular audits of the returns process to ensure compliance with industry regulations and company standards.
  • Documented returned product details in the Red Prairie inventory tracking system.
  • Trained staff members on proper handling and processing of returns, resulting in fewer errors and improved productivity.
  • Reduced fraudulent return cases by closely monitoring suspicious activities and implementing strict verification processes.
  • Monitored inventory levels of returned items, coordinating with the DC1 and DC2 Inventory, Returns, Shipping, and Customer service departments for appropriate restocking or disposal actions.
  • Reduced product loss by 50% over one year by maintaining a secure environment and workflows.
  • Received promotion due to the results obtained in the implementation of the Returns Process, and managed 2 departments: Returns in DC2 and Returns Coordination Group in DC1, mirroring in both Distribution Centers the same work alignments, policies, and procedures.
  • Some Returns Coordination Group members were promoted within the company for their great effort, support, and partnership in my mission.

Returns Coordination Group Lead

Bob's Discount Furniture Distribution Center
02.2013 - 08.2013
  • Trained new team members by relaying information on this new project RCG
  • Oversaw cross-functional collaboration between departments, ensuring smooth workflow and timely task completion.
  • Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
  • Managed complex projects to successful completion, ensuring alignment with organizational goals and deadlines.
  • Fostered culture of continuous improvement, encouraging innovation and adaptability among team members.
  • Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
  • Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
  • Collaborated with other departments to optimize production workflows.

WMS Operations Clerk and RCG Associate

Bob's Discount Furniture, Distribution Center
10.2010 - 01.2013
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Promoted a culture of continuous improvement by actively participating in process review initiatives, sharing insights/feedback for refining existing workflows and practices.
  • Demonstrated strong attention to detail while reviewing documents for accuracy and completeness before processing or filing them away.
  • Contributed to cost reduction efforts by identifying areas for improvement and recommending management changes.
  • Reviewed files, records, and other documents to obtain information to respond to requests.
  • Cross-trained in the Returns and Shipping department, learning their process and documenting the areas for improvement

Case Goods Assembler

Labor Ready Temp Services
04.2010 - 09.2010
  • Case good assembler in Bob's Discount Furniture Distribution Center
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Increased production efficiency by assembling components quickly and accurately.
  • Collaborated effectively with team members to meet production targets consistently.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.

Store Owner /Manager in Charge

Don Taco Convenience Store
06.2006 - 03.2010
  • Trained and motivated employees to perform daily business functions.
  • Studied the market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Provided financial management through the preparation of bank deposits and the settlement of sales, returns, and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Conducted routine maintenance checks on store equipment to ensure operational efficiency and prevent costly repairs or replacements later on.
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
  • Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
  • Improved store efficiency through proper staff scheduling, task delegation, and timely performance evaluations.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Proactively addressed potential safety hazards within the store environment, maintaining a secure and compliant space for staff and customers.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Assisted in recruiting, hiring, and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
  • Managed purchasing, sales, marketing, and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
  • Fostered a culture of continuous improvement by encouraging employees to share ideas and take ownership of their work, resulting in higher levels of job satisfaction and operational excellence.
  • Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Accountant Intern

Thermadyne De México, S.A. De C.V
10.2000 - 12.2003
  • Prepared monthly closings by creating journal entries and reconciling accounts.
  • Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Quickly and accurately processed payments, credits, and other transactions using company software applications.
  • Completed balance sheet reconciliations and profit and loss statements with high accuracy.
  • Played an instrumental role in the month-end closing processes through thorough account reconciliation and journal entry preparation.
  • Improved efficiency in expense tracking by maintaining accurate records of all transactions and receipts.
  • Enhanced financial accuracy by diligently reviewing and reconciling accounts regularly.
  • Assisted with tax preparation, ensuring compliance with all federal and state regulations for both individual and corporate clients.
  • Reduced discrepancies in financial reports by carefully analyzing data and identifying errors.
  • Collaborated with colleagues to streamline internal communication, resulting in enhanced productivity within the finance department.
  • Reconciled balance sheet figures and sought assistance to reduce errors.
  • Prepared working papers, reports, and supporting documentation for audit findings.
  • Provided journal entries and performed accounting on an accrual basis.
  • Tracked funds, prepared deposits, and reconciled accounts.

Accounting Assistant

Burst Equipo De Video Y Partes, S.A. De C.V.
03.1998 - 09.2000
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
  • Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
  • Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
  • Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
  • Assisted in tax preparation, ensuring accurate and compliant submissions.
  • Contributed to cash flow management, monitoring incoming and outgoing transactions.
  • Inspected account books and recorded transactions.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.

Bookkeeper

Corporacion Amiga, S.A. De C.V
01.1993 - 09.1996
  • Prepared monthly bank reconciliations to ensure accurate representation of the company's financial position.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments by all corporate protocols.
  • Managed accounts payable and receivable activities, maintained vendor relationships, and ensured positive cash flow.
  • Maintained and processed invoices, deposits, and money logs.
  • Reconciled and corrected issues with financial records.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
  • Posted daily receipts and payments by corporate protocols.
  • Facilitated smoother audits by maintaining organized financial records and documentation.
  • Recorded deposits, reconciled monthly bank accounts, and tracked expenses.

Auditor's Assistant

Alvaro Villela Accounting and Auditing Firm
03.1992 - 10.1993
  • Ensured compliance with regulatory requirements through diligent monitoring of clients'' adherence to applicable laws and standards.
  • Provided valuable insights into potential fraud risks by analyzing trends in clients'' transactional data over time.
  • Gained trust from senior auditors through consistent demonstration of attention to detail, professionalism, and commitment to quality outcomes.
  • Collaborated with auditors for efficient completion of projects, adhering to strict deadlines and budget constraints.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Inspected account books and recorded transactions.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Matched purchase orders with invoices and recorded necessary information.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Strengthened internal controls with careful evaluation of existing policies, procedures, and systems.

Junior Audit Associate

Despacho Pedro Zaldivar, Accounting and Audit Firm
02.1989 - 02.1992
  • Communicated audit findings effectively with clients, fostering positive relationships and enabling the timely resolution of issues.
  • Performed detailed testing of account balances, transactions, and disclosures for accurate financial reporting.
  • Performed walkthrough of clients' processes and gained practical understanding of their operations.
  • Evaluated internal controls, identifying weaknesses and recommending improvements for better operational effectiveness.
  • Maintained strict adherence to deadlines by efficiently managing assigned tasks and prioritizing workload.
  • Reviewed client accounting records to identify potential errors or misstatements, ensuring the quality of financial information.
  • Supported the preparation of comprehensive audit reports by summarizing key findings and recommendations for management consideration.
  • Partnered with colleagues from other departments, which provided an understanding and appreciation for cross-functional teamwork.
  • Collaborated with senior auditors on complex audit engagements to gain valuable insights and experience.
  • Conducted thorough financial statement audits to ensure accuracy and compliance with relevant regulations.
  • Prepared working papers, reports, and supporting documentation for audit findings.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Identified management control weaknesses and provided value-added suggestions for remediation.
  • Complied with federal, state, and local requirements.
  • Performed auditing work by rigorous auditing standards and principles.
  • Established audit and internal control procedures and recommended process improvements to address issues.
  • Compiled general ledger entries on a short schedule with 100% accuracy.
  • Found tax solutions to complicated tax issues or errors from incorrect tax filings.

Education

Certified Public Accountant - Accounting

Escuela Superior De Comercio Y Administración IPN
Mexico City, Mexico

Skills

  • Decision-making

  • Team leadership

  • Operations management

  • Task delegation

  • Training and development

  • Self motivation

  • Analytical skills

  • Teamwork and collaboration

  • Problem-solving

  • Attention to detail

  • Problem-solving abilities

  • Multitasking Abilities

Certification

Implementing Supply Chain Management

Linked In learning

Languages

Spanish
Native or Bilingual
English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balanceCompany CultureHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k match

Software

THD HUB

MICROSOFT OFFICE

Timeline

PM Warehouse Supervisor - 3PL Dover

Hub Group
06.2022 - 07.2025

Warehouse Manager GE Dover Terminal

Forward Air Final Mile
09.2021 - 06.2022

Operations Supervisor - HYT GE Location

Forward Air Final Mile
12.2020 - 08.2021

Operations Manager in Training

Home Delivery Inc
01.2020 - 03.2020

Operations Supervisor BWI Terminal

Forward Air - Final Mile
01.2017 - 12.2019

DC2 Outlet Manager

Bobs Discount Furniture
06.2016 - 01.2017

Regional Depot's Returns Manager

Bob's Discount Furniture, Distribution Center
07.2014 - 06.2016

Returns Coordination Group Lead

Bob's Discount Furniture Distribution Center
02.2013 - 08.2013

Returns Coordination Group Manager

Bob's Discount Furniture, Distribution Center
03.2012 - 07.2016

WMS Operations Clerk and RCG Associate

Bob's Discount Furniture, Distribution Center
10.2010 - 01.2013

Case Goods Assembler

Labor Ready Temp Services
04.2010 - 09.2010

Store Owner /Manager in Charge

Don Taco Convenience Store
06.2006 - 03.2010

Accountant Intern

Thermadyne De México, S.A. De C.V
10.2000 - 12.2003

Accounting Assistant

Burst Equipo De Video Y Partes, S.A. De C.V.
03.1998 - 09.2000

Bookkeeper

Corporacion Amiga, S.A. De C.V
01.1993 - 09.1996

Auditor's Assistant

Alvaro Villela Accounting and Auditing Firm
03.1992 - 10.1993

Junior Audit Associate

Despacho Pedro Zaldivar, Accounting and Audit Firm
02.1989 - 02.1992

Certified Public Accountant - Accounting

Escuela Superior De Comercio Y Administración IPN

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