Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARIA DEL PILAR GONGORA

Houston

Summary

Dynamic and dedicated professional with a proven track record at South West Key, excelling in collaborative teamwork and analytical problem-solving. Skilled in implementing behavior management strategies and advocating for youth needs, fostering positive interactions and emotional well-being. Committed to continual improvement and delivering exceptional customer service in fast-paced environments.

Overview

7
7
years of professional experience

Work History

YOUTH ESCORT

South West Key Programs.
08.2021 - 03.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed and maintained courteous and effective working relationships.

YOUTH CARE WORKER

South West Key Programs.
08.2018 - 08.2021
  • Facilitated daily activities and skill-building exercises for youth in care.
  • Implemented behavior management strategies to promote positive interactions among residents.
  • Monitored emotional and physical well-being, providing immediate support when necessary.
  • Collaborated with multidisciplinary teams to develop individualized care plans for each youth.
  • Led group discussions aimed at enhancing conflict resolution and communication skills among residents.
  • Advocated for youth needs within the organization, ensuring access to resources and support services.

Education

Graduate Certificate - Leadership And Public Decision Making Certificate

Prairie View A&M University
Prairie View, TX
07-2012

Skills

  • Friendly, positive attitude
  • Collaborative teamwork
  • Customer service
  • Analytical problem-solving
  • Teamwork and collaboration
  • Time management
  • Problem-solving

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

YOUTH ESCORT

South West Key Programs.
08.2021 - 03.2025

YOUTH CARE WORKER

South West Key Programs.
08.2018 - 08.2021

Graduate Certificate - Leadership And Public Decision Making Certificate

Prairie View A&M University

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