Maria Deniz Aguirre
Stockton,CA
Summary
Proven track record at Citi Bank, enhancing customer satisfaction and fostering relationships through exceptional service and communication. Excelled in branch operations and financial transactions, significantly contributing to business growth. Skilled in relationship building and customer service, consistently maintaining compliance and confidentiality.
Overview
7
7
years of professional experience
Work History
Virtual Sky Personal Banker
Citi Bank
05.2021 - 05.2024
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Bank Teller
Citi Bank
11.2017 - 01.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelor of Science - Criminal Justice; Associates in Child Development
Sacramento State
Sacramento, CA05.2019
High School Diploma -
Edison High School
Stockton, CA05.2013
Skills
- Relationship Building
- Branch operations
- Customer Service
- Customer Satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Virtual Sky Personal Banker
Citi Bank
05.2021 - 05.2024
Bank Teller
Citi Bank
11.2017 - 01.2019
Bachelor of Science - Criminal Justice; Associates in Child Development
Sacramento State
High School Diploma -
Edison High School
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