Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Languages
Timeline
Generic

Maria Diane Rivera Reyes

KISSIMMEE,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding their health and medication therapy management. Well-versed in scheduling and database management. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Patient Engagement Team

OutcomesMTM
05.2022 - Current
  • Handle inbound and outbound calls, schedule patient appointments, provide accurate information, and solve complaints and inquiries.
  • Always keeping customer satisfaction at the core of every contact Identify patient needs, Provided excellent customer service to patients, clarify information, research every issue and provide appropriate solutions and/or alternatives.
  • Screen calls and ensure they are transferred to the appropriate staff member.
  • Learn protocol to take appropriate steps in an urgent call situation.
  • Complete and process records to ensure all pertinent data is entered into the patient's record in an accurate and thorough manner.
  • Meet performance metrics, goals, and outcomes in a fast paced, high performing team based setting.
  • Supported patient-facing Spanish language revisions for the business, including scripting and digital programs.

Registered and Certified Pharmacy Technician

Walmart Pharmacy
12.2018 - 05.2022
  • Receive and validate prescriptions
  • Input and process electronic and manual prescriptions
  • Fill, count, and dispense regular and controlled medications of every prescription
  • Answer patient's calls to assist them in their requests such as refills, pending prescriptions, and refill requests
  • Interpret, label, prepare, mix, dispense and procedures prescriptions
  • Process prior-authorization for patients requested by their health insurance
  • Attend patient's requests about their health insurance benefits
  • Maintain accurate and correct inventory on stock
  • Receive and order medications base on the pharmacy needs.

Certified Pharmacy Technician (Inpatient and Outpatient Pharmacy)

VA Caribbean Healthcare System
01.2015 - 10.2017
  • Reading and interpretation of prescription and IV orders as to item, dosage form, quantity to dispense, proper labeling procedures (including readable barcode) and safety precautions while processing
  • Processing of medication orders and stock requests
  • Compounding of patient-specific sterile products
  • Compounding/reconstitution of non-sterile oral or external non-sterile medications
  • Replenishing automated dispensing units
  • Filling ward stock requests
  • Delivery of completed medication orders and prepared IV solutions to appropriate wards or clinics
  • Inventory and replenishment of emergency carts, rapid response kits, and kits for specialty clinics/surgical areas
  • Collecting unused medication or IV solutions from treatment areas for return to Pharmacy
  • Conducting monthly ward inspections and expiration date tracking in assigned areas
  • Performing all necessary recordkeeping functions
  • Assisting in total quality improvement activities by participating in medical center and service process assessments and action teams.

Work Study Program

VA Outpatient Pharmacy
03.2013 - 04.2014
  • Adjust all the merchandises of medications
  • Help the pharmacists and pharmacy technicians in any task requested.

Pharmacy Technician- Controlled Substances

Cardinal Health
10.2012 - 03.2013
  • Receive and enter the merchandise of controlled medications in the system
  • Dispatch orders pharmacies and pack them
  • Check and compare all orders pharmacies dispatched with the original request
  • Perform inventory at the end of the every month.

Pharmacy Technician- Internship and Employment

Farmacia Plaza Alta
01.2011 - 01.2012
  • Receive and validate prescriptions
  • Interpret, label, prepare, mix, dispense and procedures prescriptions
  • Process prior-authorization for patients requested by their health insurance
  • Attend patient's requests about their health insurance benefit.

Call Center & Customer Service Representative

Open Mobile Call Center
06.2011 - 12.2011
  • Receive and answer inbound calls from customers
  • Make outbound calls to clients and customers
  • Attend, refer and solve customer's requests about their benefits.

Call Center & Customer Service Representative

WorldNet Telecommunications
01.2009 - 06.2011
  • Receive and answer inbound calls from customers
  • Make outbound calls to clients and customers
  • Attend, refer and solve customer's requests about their benefits.

Education

Associate Degree in Pharmacy -

Inter American University
Bayamón, PR
05.2013

Skills

  • Excellent ability to work under pressure and interpersonal skills
  • Adaptability
  • Knowledge in computer and Microsoft Office in programs such as Word, PowerPoint, Excel and skill in handling Internet
  • Knowledge in pharmacy software
  • Team collaboration
  • Regulatory compliance
  • Active listening
  • Empathy building
  • Spanish Fluency

Accomplishments

2020 Regional Pharmacy Technician of the Year at Walmart Pharmacy

Pharmer Award: PEC Empathy Award

Pharmer Award: Flawless Award

Certification

  • Registered Pharmacy Technician License (Florida), Current and Active
  • Pharmacy Technician Certification Board (PTCB), Current and Active

Affiliations

  • Help those in need

Languages

Spanish
Native or Bilingual

Timeline

Patient Engagement Team

OutcomesMTM
05.2022 - Current

Registered and Certified Pharmacy Technician

Walmart Pharmacy
12.2018 - 05.2022

Certified Pharmacy Technician (Inpatient and Outpatient Pharmacy)

VA Caribbean Healthcare System
01.2015 - 10.2017

Work Study Program

VA Outpatient Pharmacy
03.2013 - 04.2014

Pharmacy Technician- Controlled Substances

Cardinal Health
10.2012 - 03.2013

Call Center & Customer Service Representative

Open Mobile Call Center
06.2011 - 12.2011

Pharmacy Technician- Internship and Employment

Farmacia Plaza Alta
01.2011 - 01.2012

Call Center & Customer Service Representative

WorldNet Telecommunications
01.2009 - 06.2011

Associate Degree in Pharmacy -

Inter American University

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Maria Diane Rivera Reyes