Maria E. Arellano

• Achieved seamless onboarding for new hires and transfers through effective processing and integration strategies. Enhanced candidate selection by conducting comprehensive background and reference checks. Fostered an inclusive environment for new hires, ensuring a positive onboarding experience. Delivered outstanding customer service as a key contact for new hires throughout the onboarding process. Streamlined candidate information management in the ICISMS database.
• Support recruitment efforts by attending job fairs, engaging prospective candidates, and performing preliminary interviews to identify top talent.

• Managed all CWR hiring, prepare badges and conduct New hire orientation. Contacted and scheduled qualified applicants. Distribute, complete, and process paperwork for new hires. Assist supervisor and managers in preparing first report of injury and expediting necessary paperwork for work related accidents and injuries. Assist with the coordination of employee engagement events and annual service awards. Pull out reports, manage and update spread sheets for operations. Explain company policies and procedures. Prepare employment records/documents related to hiring, transferring, promoting and terminating employees.

• Facilitated timely access to medical records from provider offices, enhancing the efficiency of data collection. Streamlined the scanning and downloading of electronic medical records, contributing to improved workflow. Enabled thorough review of records by nursing team at IEHP, supporting quality patient care.

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• Worked with Supervisors and other team leads to manage and prioritize assignments. Assist in the maintaining of a clean and organized work area to facilitate production functions at a constant high rate. Follow all documented policies and procedures as designed by the management and quality teams. Motivate workers to enhance production output. Portion ingredients into packages, create meal bags, and pack meal bags into boxes.

• Assisted patients by gathering information through interviews; documenting medical histories; clarifying reasons for visits. Supported examination preparations by conducting preliminary physical assessments; measuring blood pressure, weight, and temperature; summarizing patient histories. Administered medications and vaccines according to physician directives and provided translation services as necessary. Scheduled patient appointments and verified insurance details. Managed incoming calls and coordinated appointment setups.

• Represent Academic Advantage free tutoring as primary contact for enrollment related questions and issues for providers. When house to house promoting Academic Advantage; helped parents fill and submit the enrollment application. Collect all documentation needed for student. Explain academic programs and requirements accurately. Ensure accuracy and integrity through routine enrollment processes and work assignments.

• Answer telephone; receive visitors, provided information, instruction and assistance regarding programs and services. Translated all Spanish speaking incoming calls and assisted the public. Answered multi-line phone and routed all calls to appropriate staff. Prepare/compile letters, memoranda, reports, case histories and other documents. Input and maintain data in various database programs, post information from various reports and documents. Operate a variety of office equipment such as computers, imaging systems, copiers, sorters, viewers to enter and retrieve data to produce and process materials including correspondence, and numeric data. Maintain manual and computerized alphabetical, numerical files, sort and file correspondence and a wide variety of documents, records and similar media; pull material from files and purge files.