Maria E. Munoz
Pittsfield,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
CCMA
BHS
Pittsfield, MA
03.2024 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
CNA
BHS
Pittsfield, MA
01.2015 - 03.2022
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Education
High School Diploma -
Ruminahui
Ecuador05-1989
Some College (No Degree) - ESL
La Guardia Collage
NYSome College (No Degree) - ESL
BCC
Pittsfield, MASkills
- Troubleshooting
- Verbal Communication
- First Aid/CPR
- Relationship Building
- Task Prioritization
- Quality Assurance
- Friendly, Positive Attitude
- Computer Skills
Languages
Spanish
Professional
English
Professional
Timeline
CCMA
BHS
03.2024 - Current
CNA
BHS
01.2015 - 03.2022
High School Diploma -
Ruminahui
Some College (No Degree) - ESL
La Guardia Collage
Some College (No Degree) - ESL
BCC
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