MARIAELENA FLEMING-PIZARRO
Columbus,GA
Summary
With my experience coupled with my desire to help others, Social Work is my next career path. Social work falls under the social services side of the Criminal Justice umbrella.
Overview
11
11
years of professional experience
Work History
Victim Witness Investigator
Columbus Consolidated Government
Columbus,GA
03.2023 - Current
- Conducted thorough investigations to gather evidence and analyze case details.
- Collaborated with law enforcement agencies to exchange vital information for ongoing cases.
- Prepared comprehensive reports documenting findings and recommendations for legal proceedings.
- Documented findings and prepared detailed reports.
- Maintain a professional tone.
Deputy Clerk
Columbus Consolidated Government
Columbus, GA
10.2022 - 05.2023
- Processed legal documents and maintained accurate case files for victim witness programs.
- Coordinated communication between victims, attorneys, and law enforcement to ensure timely updates.
- Managed scheduling of court appearances and prepared necessary documentation for hearings.
- Provided administrative support in the preparation of trial materials and evidence organization.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Improved communication between the court and litigants with timely notifications of hearings, decisions, and other pertinent information.
Bookstore Cashier
Columbus Technical College
Columbus, GA
01.2021 - 2022
- Provides excellent customer service by answering merchandising questions, stocking shelves and restocking items as needed, pricing products and responsible for handling returns or exchanges as needed
- Managed cash register, processing transactions accurately and efficiently.
- Assisted customers with inquiries, providing knowledgeable recommendations on products.
- Resolved customer complaints by applying effective problem-solving techniques.
- Processed special orders for customers, tracking shipments, and informing them upon arrival of requested items.
- Provided knowledgeable recommendations on books and other products based on customer interests and preferences.
- Demonstrated reliability and dedication by consistently arriving on time for scheduled shifts and maintaining a strong work ethic throughout tenure as a bookstore cashier.
- Resolved customer complaints professionally, listening empathetically to their concerns while offering appropriate solutions or directing them to a supervisor if needed.
- Facilitated efficient inventory management by receiving shipments, unpacking boxes, and updating stock records accurately.
- Increased customer satisfaction by providing prompt and accurate checkout services.
Team Member
Chick fil A
Columbus, GA
01.2020 - 01.2021
- Operated cash register and received payments from customers in cash or credit card, accurately counted and provided change to customers as required, maintained a solid knowledge of products and services available, cleaned and stocked work area, assists in locating, reconciling, and verifying the accuracy of transactions
- Provided exceptional customer service in fast-paced environment.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team to ensure timely order fulfillment during peak hours.
- Handled cash transactions accurately and managed point-of-sale system effectively.
- Engaged with customers to enhance dining experience and resolve concerns promptly.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Assisted customers in selecting merchandise best suited to needs.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Certified Nursing Assistant (CNA)
Columbus Children's Clinic
Columbus, GA
01.2019 - 01.2020
- Performed CNA duties at the clinic by assisting the Doctors and other staff provide a full array of services to help children maintain good health.
- Assisted nursing staff with daily patient care and comfort measures.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained cleanliness and organization of patient rooms and common ar
- Documented patient information accurately in electronic health records systems.
Eyewear Specialist
Visionworks
Columbus, GA
01.2015 - 01.2016
- Assisted patients with choosing glasses, measured the distance between the eye and the lens, provided pricing during insurance consultations, and took payments: prepared clients' records and scheduled appointments as needed.
- Assisted customers in selecting appropriate glasses based on lifestyle and vision needs.
- Provided detailed product knowledge to enhance customer satisfaction and drive sales.
- Conducted accurate fittings and adjustments to ensure optimal comfort and functionality of glasses.
- Managed inventory levels, ensuring stock availability for popular glasses styles and brands.
- Collaborated with team members to maintain an organized and visually appealing sales floor.
- Educated clients on proper care techniques for glasses to extend product lifespan.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in the selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contacted patients when eyeglasses or contact lenses arrived in the store and assisted with the final fitting.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Maintained a clean and visually appealing store environment by organizing displays, restocking merchandise, and performing routine cleaning tasks.
- Managed appointment scheduling efficiently for eye exams, facilitating smooth coordination between clients and optometrists.
- Increased customer satisfaction by assisting them in selecting the most suitable glasses based on their needs and preferences.
- Exceeded sales targets consistently while maintaining high levels of customer satisfaction through attentive service.
- Provided exceptional after-sales support by addressing customer queries, concerns, and complaints promptly and professionally.
Certified Nursing Assistant
Green House at Calvary
Columbus, GA
01.2015 - 01.2016
- Worked performing normal CNA duties on the senior citizens that resided at Calvary, provided non-medical care, medication management, and assisted with activities of daily living for assigned residents, including eating, bathing, grooming, and transferring from beds or chairs. Responsible for following personalized care plans for assigned residents
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, documenting changes for nursing staff review.
- Maintained clean and safe environment, adhering to infection control protocols.
- Communicated effectively with team members to coordinate patient care.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Associates Degree -
Columbus Technical College
Columbus, GA08-2022
High School Diploma -
Lasseter Academy
Columbus, GA06-2012
High School -
Hardaway High School
Columbus, GA01-2012
Skills
- Problem-solving skills, organizer and planner, team player
- Joined Skills USA 2021-2022 State Winner in Crime Scene Investigation Competition
- CTC Criminal Justice Advisory Committee Secretary 2021 – 2022
- Certification in Health Care Assistance, Homeland Security, and Criminal Justice Specialist
- Detailed report writing
- Due diligence
- Ethical and honest
- Evidence processing
- Customer service
- Critical thinking
- Active listening
- Data entry
- Payment processing
Timeline
Victim Witness Investigator
Columbus Consolidated Government
03.2023 - Current
Deputy Clerk
Columbus Consolidated Government
10.2022 - 05.2023
Bookstore Cashier
Columbus Technical College
01.2021 - 2022
Team Member
Chick fil A
01.2020 - 01.2021
Certified Nursing Assistant (CNA)
Columbus Children's Clinic
01.2019 - 01.2020
Eyewear Specialist
Visionworks
01.2015 - 01.2016
Certified Nursing Assistant
Green House at Calvary
01.2015 - 01.2016
Associates Degree -
Columbus Technical College
High School Diploma -
Lasseter Academy
High School -
Hardaway High School